Croatian Speaking Customer Service for Blockchain Company

Mercier Consultancy

Croatia Remote permanent

Posted: March 3, 2026

Job Description

Mercier Consultancy is excited to announce a fantastic opportunity for a Croatian Speaking Customer Service Representative at an innovative Blockchain Company. As part of our team, you will play a vital role in providing exceptional service to our Croatian-speaking clients, assisting them with their inquiries about our blockchain services.

In this position, you will leverage your language skills to communicate effectively and ensure that clients receive the support they need. If you are passionate about customer service and eager to explore the fascinating world of blockchain technology, we encourage you to apply!

Responsibilities

• Handle customer inquiries in Croatian via multiple channels, including phone, email, and live chat
• Educate clients about blockchain fundamentals and the features of our products
• Document customer interactions and maintain accurate records in our CRM system
• Collaborate with technical teams to address complex client issues and enhance overall customer satisfaction
• Provide regular updates to clients about new developments in our services
• Collect and share customer feedback to improve support and product offerings
• Foster a supportive team atmosphere through effective communication and collaboration

Requirements:
• Fluency in Croatian and English, both spoken and written, is required
• Experience in customer service or support roles is preferred, ideally within the tech or blockchain industry
• Excellent communication skills, with a talent for explaining complex information clearly
• Strong problem-solving capabilities to effectively handle customer inquiries
• Detail-oriented with a dedication to ensuring customer satisfaction
• Ability to work efficiently in a fast-paced environment and adapt to changing demands
• Genuine interest in blockchain technology and a willingness to learn

Benefits:
Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

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