Croatian Speaking Customer Service for Airline Company - Work In Greece

Mercier Consultancy

Athens, Attica, Greece permanent

Posted: March 2, 2026

Job Description

Mercier Consultancy is thrilled to offer an exciting opportunity for a Croatian Speaking Customer Service Representative for our Client's Airline Company, located in Greece. In this vital role, you will provide exceptional support to our Croatian-speaking customers, assisting them with inquiries related to flight bookings, travel information, and airline services.

Your fluency in Croatian will enable you to effectively assist clients in navigating the booking process, addressing any questions or concerns they may have regarding their travel plans, and ensuring a smooth and enjoyable travel experience.

Responsibilities

• Deliver excellent customer service in Croatian through phone, email, and chat regarding airline inquiries
• Assist customers with flight bookings, modifications, cancellations, and special requests
• Respond to customer inquiries about travel policies, baggage allowances, and flight status
• Document all customer interactions accurately in our CRM system
• Collaborate with internal teams to ensure timely resolution of customer issues
• Gather feedback from customers to continuously improve our service and offerings
• Stay informed about airline policies, routes, and travel trends

Requirements:
• Fluency in Croatian and English, with excellent communication skills
• Strong customer service orientation with a solution-oriented mindset
• Previous experience in customer service, particularly in travel or hospitality, is preferred
• Able to handle multiple inquiries efficiently and effectively
• Detail-oriented with strong organizational abilities
• Genuine interest in travel and assisting customers with their journey
• Familiarity with customer support software and CRM systems is a plus

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

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