Croatian-Speaking Customer Service Agent For Booking.com - With hiring bonus

Mercier Consultancy

Greece Remote permanent

Posted: April 22, 2026

Job Description

Mercier Consultancy is seeking a dedicated Croatian-Speaking Customer Service Agent to support Booking.com customers. In this pivotal role, you will provide exceptional assistance to Croatian-speaking clients, ensuring that they receive timely and accurate support to enhance their booking experience.

As a Customer Service Agent for Booking.com, you will be responsible for responding to customer inquiries, resolving issues, and delivering outstanding service that aligns with Booking.com's high standards. Your expertise will help build trust and satisfaction among users of the platform.

***ALREADY LIVING IN GREECE? YOU WILL RECEIVE 1200 HIRING BONUS!***

Responsibilities

• Handle inbound customer inquiries in Croatian via phone, email, and chat
• Assist customers with booking-related questions, changes, and issues
• Document customer interactions accurately in the CRM system
• Collaborate with internal teams to resolve complex problems efficiently
• Provide clear and concise information regarding policies, procedures, and services
• Collect and relay customer feedback to improve service quality
• Stay up-to-date with Booking.com’s products, services, and processes

Requirements:
• Fluency in Croation and English, both written and verbal, is essential.
• Please indicate your nationality and native language in your C.V. and/or Cover Letter.
• Strong communication and customer service skills
• Previous experience in customer support or related fields is preferred
• Ability to handle difficult situations with professionalism and patience
• Detail-oriented with good organisational skills
• Ability to work well independently and within a team
• Customer-focused with a proactive attitude

Benefits:
Competitive Monthly Salary

Monthly Performance Bonus

1200 euros hiring bonus if you live already in Greece

Fully Paid Relocation Package ( Flight, Transfer and 3 months accommodation )

Private Health Insurance

50 euros food bonus (if work from office)

2 Extra Salaries Per Year

A lot of extra perks

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