Croatian-Speaking Customer Agent For Booking.com - Work In Greece - Hiring bonus

Mercier Consultancy

Athens, Attica, Greece permanent

Posted: April 22, 2026

Required Skills

Job Description

Mercier Consultancy is pleased to offer an exciting opportunity for a Croatian-Speaking Customer Agent to work in Athens, Greece, supporting Booking.com customers. This role is ideal for someone fluent in Croatian who is enthusiastic about delivering exceptional customer service in a dynamic and international environment.

As a Customer Agent, you will be the key point of contact for Croatian-speaking clients, addressing their questions and concerns regarding Booking.com services to ensure a seamless and satisfying customer experience.

***ALREADY LIVING IN GREECE? YOU WILL RECEIVE 1200 HIRING BONUS!***

Responsibilities

• Provide customer support to Croatian-speaking clients via phone, email, and chat
• Resolve inquiries related to bookings, reservations, and services offered by Booking.com
• Maintain accurate records of customer interactions within company systems
• Collaborate with internal teams to resolve any complex customer issues
• Offer guidance and solutions to improve customer satisfaction
• Gather customer feedback and report insights for continuous service improvement
• Participate in training programs to stay updated on Booking.com products and policies

Requirements:
• Fluency in Croation and English, both written and verbal, is essential. Please indicate your nationality and native language in your C.V. and/or Cover Letter.
• Excellent communication and customer service skills
• Previous experience in customer support, preferably in travel or booking services
• Strong problem-solving skills and ability to handle challenging situations
• Ability to work effectively in a fast-paced and multicultural environment
• Willingness to relocate to Athens, Greece
• Positive attitude and eagerness to learn

Benefits:
Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and 3 months accommodation )

1200 euros hiring bonus if you are already in Greece

Private Health Insurance

50 euros food bonus (if work from office)

2 Extra Salaries Per Year

A lot of extra perks

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