Croatian Speaking Customer Agent For Booking.com - Work In Athens, Greece
Mercier Consultancy
Posted: March 25, 2026
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Quick Summary
Provide excellent customer support in Croatian to Croatian-speaking clients as a Customer Agent.
Required Skills
Job Description
Mercier Consultancy is seeking a Croatian Speaking Customer Agent to join our team supporting Booking.com operations in Athens, Greece. This role offers a unique opportunity to work in an international environment providing high-quality customer service to Croatian-speaking clients while experiencing the vibrant culture of Athens.
As a Customer Agent, you will be the primary contact for customers, assisting them with bookings, inquiries, and resolving any issues they may encounter to ensure a seamless travel experience.
Responsibilities
• Provide excellent customer support in Croatian through phone, email, and chat channels
• Assist customers with booking-related inquiries and resolve any issues efficiently
• Maintain detailed records of customer interactions within Booking.com’s systems
• Collaborate closely with internal teams to resolve complex customer concerns
• Offer guidance and support to ensure a positive customer journey
• Collect and communicate customer feedback to contribute to service improvements
• Participate in training sessions to stay updated on Booking.com policies and tools
Requirements:
• Fluency in Croatian and English, both written and spoken
• Previous experience in customer service, preferably in travel or hospitality industry
• Strong communication and interpersonal skills
• Ability to multitask and handle challenging situations professionally
• Detail-oriented with effective problem-solving skills
• Willingness to work onsite in Athens, Greece
• Open to learning and adapting to fast-paced work environment
Benefits:
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
2 Extra Salaries Per Year
Fully Paid Training
And More...