Croatian Speaking Customer Agent For Booking.com - Work In Athens, Greece

Mercier Consultancy is seeking a Croatian Speaking Customer Agent to join our team supporting Booking.com operations in Athens, Greece. This role offers a unique opportunity to work in an international environment providing high-quality customer service to Croatian-speaking clients while experiencing the vibrant culture of Athens.

As a Customer Agent, you will be the primary contact for customers, assisting them with bookings, inquiries, and resolving any issues they may encounter to ensure a seamless travel experience.

Responsibilities

• Provide excellent customer support in Croatian through phone, email, and chat channels
• Assist customers with booking-related inquiries and resolve any issues efficiently
• Maintain detailed records of customer interactions within Booking.com’s systems
• Collaborate closely with internal teams to resolve complex customer concerns
• Offer guidance and support to ensure a positive customer journey
• Collect and communicate customer feedback to contribute to service improvements
• Participate in training sessions to stay updated on Booking.com policies and tools

Requirements:
• Fluency in Croatian and English, both written and spoken
• Previous experience in customer service, preferably in travel or hospitality industry
• Strong communication and interpersonal skills
• Ability to multitask and handle challenging situations professionally
• Detail-oriented with effective problem-solving skills
• Willingness to work onsite in Athens, Greece
• Open to learning and adapting to fast-paced work environment

Benefits:
Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

2 Extra Salaries Per Year

Fully Paid Training

And More...