CRO Manager

About Solace

Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.

We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly.

Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way.

Read more in our Bloomberg funding announcement here.

About the Role

As a CRO Manager at Solace, you’ll be responsible for systematically improving how patients move through our funnel — from their first website visit to when they show up for their physician appointment.

This is a deeply hands-on position. You’ll manage a team of CRO specialists, work closely with channel managers, product, design, and data to design, launch, and analyze experiments. This is not a “button color” role; it’s about diagnosing real user friction, designing thoughtful tests, and translating learnings into durable growth.

You’ll work across our website, funnel, and post booking experience, to help shape experimentation strategy and bring rigor to how Solace tests, learns, and scales.

What You’ll Do

• Own conversion optimization across key funnel surfaces, including paid and organic landing pages, intake flows, and pre-visit touchpoints.

• Help evolve Solace’s experimentation culture by improving frameworks, documentation, and decision-making standards.

• Manage a team of CRO specialists, providing direction on test priorities, coaching on experimentation rigor, and ensuring consistent output quality.

• Own funnel-level qualitative research by recruiting and interviewing patients, synthesizing insights into testable hypotheses, and ensuring learnings are shared across the team.

• Collaborate cross-functionally with Product, Data, and Design to align experimentation with broader company goals.

• Maintain a prioritized CRO backlog tied to business outcomes, not idea volume.

• Partner closely with channel managers (Meta, Google Ads, etc.) to ensure message alignment across the entire funnel.

• Translate experiment results into actionable insights and clear recommendations for stakeholders.

• Keep the team current on CRO tools, tactics, and trends — and know when a new approach is worth testing vs. noise

What Success Looks Like

A steady cadence of high-quality experiments that lead to measurable improvements in CTR, booking rate, and show rate — ultimately creating a more seamless patient experience and a team with deeper insight into patient needs.

Who You Are

• A people leader who can set clear direction for a team, give constructive feedback, and create an environment where specialists do their best work.

• A strategic operator who can think holistically about the funnel while staying curious and detail-obsessed in execution and logic.

• Comfortable balancing speed with rigor — you know when to test, when to wait, and when data isn’t ready.

• Motivated by ownership, iteration, and measurable improvement.

What You Bring to the Table

• 5-8 years of hands-on CRO experience, ideally in a lead-gen or sales-assisted funnel.

• 2+ years of experience managing or leading a team of CRO specialists, including setting priorities, reviewing test quality, and developing individual contributors.

• Experience collaborating with cross-functional partners (e.g., product, design, analytics) to deliver seamless, high-impact tests.

• Ability to uncover patient needs through qualitative research and turn those insights into experiments that improve the patient journey.

• Proficiency in data interpretation, reporting, and optimization; comfortable using dashboards or pulling reports to drive insights.

• Strong understanding of A/B testing, experimentation design, and statistical significance.

• Familiarity with experimentation tools such as Statsig (or similar).

• Comfort collaborating in design tools like Figma.

• Strong organizational skills and the ability to manage multiple tests simultaneously.

• A bias for action — you move fast, make sound decisions, and thrive under tight timelines.

Up for the Challenge?

We look forward to meeting you.

Applicants must be based in the United States.

Up for the Challenge?

We look forward to meeting you.

Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to [email protected] or [email protected].