CRM Techno Functional

Talent Worx

Mumbai, Maharashtra, India permanent

Posted: March 20, 2025

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Required Skills

CRM Consulting End-to-End D365 Requirement Gathering Requirement Mapping Business Understanding Technical Team Communication UAT Training Sessions CRM Documentation D365 Configuration Data Migration Functional Landscape

Job Description

Experience 9 to 13 Years

End To End CRM (D365 or other versions of MS CRM) as a functional consultant or lead

Experience in conducting requirement Gathering workshops

Ability to map CRM Requirement to MS CRM Product

Ability to understand customer business and map them to D365 Solution

Ability to transpose the requirements to the technical team and create development task and design validations

Experience in conducting UAT and training sessions with customers

Experience in creating CRM documentation like FIT Gap Documents, Traceability Matrix, BRDs, FRDs, FDDs,

Test Cases, Cut Over Plans, etc

D365 business process understanding across marketing, sales, service and field Service

Hands-on Experience in D365 configuration like creating workflows, business rules, forms, views, fields, etc

Experience or knowledge on data migration and the process around migrating data in an implementation project

Experience in functional landscape along with integration scenarios

Business Process Flow modifications

PowerApps and Flows is an added advantage

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