顧問類-經理(CRM)

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.

• 主導CRM提案規劃，制定具策略性與可行性的解決方案，協助客戶實現數位轉型目標。

• 負責CRM專案的實施與管理，涵蓋專案範疇、進度、品質及風險控管，確保專案按期交付並達成預期效益。

• 管理客戶經營，因應其業務發展及需求變化，提供策略性CRM應用建議，優化顧客體驗與提升客戶忠誠度。

• 領導跨職能專案團隊，提升專案執行效率與品質。

• 具Business Application提案能力，能深入理解客戶需求並提出創新且有效的業務應用方案。

• 擁有Business Application專案建置與管理經驗，具系統化推動專案執行與跨部門協調之能力。