CRM Support Specialist
Docplanner
Posted: March 27, 2026
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Quick Summary
As a CRM Support Specialist, you will work closely with a global team to provide excellent customer service and support to our patients and doctors.
Required Skills
Job Description
About Us 
At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like Doctoralia, ZnanyLekarz, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.
Learn more about our products here: https://www.doctoralia.com.mx/
We’re Hiring: CRM Support Specialist
💼✨ What you’ll do:
🔧 Manage the Salesforce support board 
🐞 Troubleshoot bugs and support users via the ticketing system
📊 Build and manage reports, dashboards, and configurations
🔐 Maintain data integrity, security, and access controls
📥 Handle data imports, updates, and exports
🤝 Work with international teams and business leaders
📚 Support training, documentation, and feature rollouts
What we’re looking for:
✔️ 2+ years hands-on experience with Salesforce (Sales Cloud & Service Cloud)
✔️ Salesforce Administrator Certification (required)
✔️ Strong understanding of security, data management, and troubleshooting
✔️ Experience with tools like Data Loader, Workbench, or Inspector
✔️ Analytical thinker who can identify system issues vs process gaps
🌍 Experience working with international teams
🗣️ Fluent in English (required)
⭐ Bonus: Platform App Builder, APIs, basic Apex, migrations
What we believe in:
At Docplanner, our values guide everything we do:
📊 Focus on results – we're here to make an impact.
🧠 Think like an owner – take responsibility, drive outcomes.
✂️ Keep it simple, keep it lean – smart solutions over complexity.
🔊 Be respectful and radically honest – openness builds trust.
📚 Learn and be curious – growth is part of the job.
Don’t just take our word for it—check out our Glassdoor to hear what our people say!
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We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.