CRM Specialist

Tech that takes you places

We’re CarTrawler, the global travel tech company behind seamless connections between people, places and possibilities. From powering car rental to creating smarter ways to move, we make travel smoother for millions worldwide. Our culture is built on curiosity, collaboration and craic where every idea counts and every journey matters. Ready to make an impact? Let’s go places together.

Driving the long-term success of CarTrawler’s partnerships sits at the heart of this 12-month fixed-term Partner Relationship Manager role. The PRM owns the strategic direction, commercial performance and growth agenda for a portfolio of core partners, including responsibility for our longtail partner base. Working at the intersection of strategy, trading and product, the role shapes how partnerships evolve, scale and deliver mutual value. Acting as a trusted advisor to senior partner stakeholders and an internal advocate across CarTrawler, this position plays a critical role in unlocking sustainable growth and strengthening our partnership ecosystem.

Your Journey starts here!

What you’ll do as a CRM Specialist:
• Campaign Execution & Strategic Support
• Serve as the primary CRM and digital marketing expert within the Trading Squad, delivering turnkey campaign solutions that meet partner and brand objectives.
• Provide expert guidance on digital acquisition strategies, ensuring best-in-class service for internal brands and external partners.
• Leverage knowledge of platforms (e.g., Salesforce Marketing Cloud, CMS, widgets, microsites) to execute campaigns effectively, even without deep technical support.
• Own the end-to-end detail of campaign execution, ensuring alignment on key elements such as client ID management, landing page URLs, compliance, and customer journey consistency.
• Collaborate closely with the Trading Squad Lead to deliver rapid and high-quality support for time-sensitive marketing needs.

• Quality Assurance & Continuous Improvement
• Conduct QA on all campaign elements to maintain the highest standards of delivery.
• Surface new opportunities by partnering with CRM, MarTech, Revenue Enablement team to proactively address partner needs.
• Translate insights from high-performing campaigns into strategic recommendations and future planning inputs.

• Stakeholder Collaboration & Communication
• Build strong, trust-based relationships with squad leaders, partners, and cross-functional team members.
• Translate partner and commercial requirements into high-quality briefs for CRM, campaign, merchandising, display, and other teams.
• Act as a bridge between partners and internal teams to ensure aligned delivery of marketing and CRM goals.

• CRM Testing & Innovation
• Support the delivery of the CRM testing roadmap by executing structured A/B and multivariate tests across email and lifecycle campaigns, ensuring insights are clearly documented and shared with key stakeholders.
• Contribute to CRM innovation by proactively identifying new testing opportunities, generating ideas to improve engagement and conversion, and leveraging performance data to shape future test hypotheses.
• Collaborate with cross-functional teams (Revenue Enablement) to implement and scale winning test variations, championing a culture of experimentation and continuous improvement in CRM strategy.

• Performance Monitoring & Reporting
• Define and track KPIs across all CRM and repeatable campaign activities.
• Deliver consistent and timely performance reports to line managers, squad leads, and partners.
• Identify areas for operational efficiency and streamline CRM execution processes.

• Capability Building & Leadership
• Lead the evolution of the CRM email integration process with partners.
• Identify and implement new CRM features and value-added offerings for partners and brands.

What you’ll bring to the team:
• Minimum 3 years’ experience in digital marketing, supported by a strong academic grounding in marketing or a related field (preferably at third-level education).
• Proficient in using Salesforce Marketing Cloud and CMS platforms; familiarity with AMPscript, SQL, or HTML is advantageous.
• Proven track record of delivering against key digital marketing metrics, including acquisition, retention, churn reduction, conversion, ROI, incremental revenue, and gross margin optimisation.
• Strong experience working in cross-functional teams and managing diverse stakeholder expectations in a fast-paced, performance-driven environment.
• Highly analytical, with advanced Excel skills; experience with data visualisation tools such as Tableau is a plus.
• Demonstrates a deep curiosity and passion for solving customer problems through data-driven marketing and CRM innovation.
• Excellent project management and organisational skills, with the ability to manage multiple priorities independently.
• Strong verbal and written communication skills, with the ability to translate complex information into clear, actionable insights.
• Collaborative team player who builds effective relationships across departments and contributes to a high-performance culture.
• Passionate about marketing, brand building, and delivering outstanding customer experiences that drive commercial value.

Role Competencies:
• CRM & Campaign Execution Expertise
• Proficient in designing, executing, and managing end-to-end CRM and digital marketing campaigns using platforms like Salesforce Marketing Cloud and CMS, ensuring flawless delivery and alignment with partner objectives.
• Data-Driven Strategic Insight
• Ability to use campaign performance data and insights to drive continuous improvement, inform decisions, optimize marketing tactics, and identify new commercial opportunities.
• Stakeholder Collaboration & Communication
• Skilled at building strong relationships with partners, leaders, and cross-functional teams, translating business needs into clear briefs, and acting as a liaison to ensure aligned and effective campaign delivery.
• Quality Assurance & Process Improvement
• Experienced in conducting quality checks across campaign elements, ensuring compliance and consistency, while proactively identifying opportunities to streamline processes and enhance operational efficiency.
• Innovation & Testing
• Contribute to the CRM testing roadmap by proposing test ideas, executing A/B and multivariate tests, and analysing results to support innovation and continuous performance improvement across campaigns.

Employee Benefits:
• Financial: Annual Bonus, Pension Scheme, Income Protection, Life Assurance
• Lifestyle & Working: Subsidized Canteen, Flexible Working, Work from Abroad, Sports & Social, Bike to Work, Travel Tax Saver
• Paid Leaves: Annual Leave, Company Days, Friday Unplugged, Menstrual & Menopause Leave, Marriage & Civil Partnership Leave, Volunteer Days
• Wellbeing: Subsidized Health Insurance, EAP, Flu Vaccines, Health Stations

Research shows that individuals from underrepresented backgrounds often hesitate to apply for roles unless they meet every single qualification, while others may apply when they meet only a portion of the criteria. If you believe you have the skills and potential to succeed in this role, even if you don't meet every listed requirement, we encourage you to apply. We'd love to hear from you and explore whether you could be a great fit.