CRM Specialist

About us:

Planner 5D is a global hub for home design, uniting over 100+ million users in 230 territories around our planet (yes, we have 2 users connecting from Antarctica each month!). Our platform simplifies the home renovation process from concept to execution, and this process has never been more straightforward with our cutting-edge software. You don't need to be a professional designer to enhance your home or workspace. We are dedicated to streamlining the design experience, making the customization of dream homes accessible to everyone.

Our cross-platform presence spans Web, iOS, Android, Windows, and MacOS, ensuring seamless synchronization for our users. Planner 5D is more than just software; it's a vibrant community of enthusiastic and product-oriented professionals. From diverse backgrounds, our team collaborates across time zones, fueled by a shared passion to revolutionize the home design market.

We are constantly looking for like-minded talent eager to take ownership and drive innovation within our expanding suite of tools. Join us in shaping the future of home design.

We are looking for a CRM Specialist to join the Planner 5D Marketing team. In this role, you will work closely with marketing and product teams to deliver a top-tier CRM strategy to maintain and improve user activation and retention.

Note that you should be prepare working as a Contractor under B2B service agreement.

What will you do as a CRM Specialist?:
• Create and maintain triggers for transactional emails, push campaigns, in-app messages, etc.
• Implement CRM campaigns, measure and analyze results
• Understand all user acquisition and churn funnels, connect main steps to CRM campaigns
• Own, manage, improve CRM marketing analytics
• Generate, implement, and analyze hypotheses for improvement

We expect::
• 2-3 years of experience
• Languages: Strong English + Spanish(nice to have)
• Technical: HTML basics, able to edit and QA email layouts/templates
• Tools: Experience with no-code/low-code CRM or automation platforms (Customer.io, Braze, HubSpot, Mailchimp, Iterable etc.)
• Segmentation: Ability to build, refine, and validate B2C audience segments based on behavior, lifecycle stage, and engagement
• Data comfort: Basic understanding of metrics, experiments, and reporting

Personal Qualities::
• Detail-oriented: Spots template issues, broken links, wrong segments, timing errors
• Curious & proactive: Asks “why this segment?” and seeks improvements
• Collaborative: Works smoothly with marketing, product, development, and design
• Structured thinker: Organizes workflows, documents steps, and keeps processes clean
• Fast learner: Picks up new CRM tools and features quickly

What we offer:
- Great work environment that balances freedom and responsibility
- Our team is made up of friendly and passionate enthusiasts who are eager to help and share their knowledge
- We believe in work-life balance, so you'll receive around 30+ days of paid holidays per year
- Company computer equipment by request
- Education courses for our team members, and we're willing to allocate funds toward your training expenses
- English classes on our corporate platform
- Offline company events in Lithuania and online team-building
- Unlimited free Planner5D subscriptions