CRM Leaders

ABOUT THE TEAM

Trendyol Go, originally founded as the instant delivery arm of Trendyol, one of Turkey’s leading e-commerce platforms, was acquired by Uber to join forces in accelerating the future of local commerce and on-demand delivery. Born from a dynamic startup spirit and backed by Trendyol, Trendyol Go connects local merchants, couriers, and customers in real time to meet everyday needs with speed and reliability.

Our on-demand platform offers instant delivery for food, groceries, and more bringing convenience and choice right to the doorsteps of millions. As part of Uber, the world’s largest mobility and delivery technology platform, we combine local market expertise with cutting-edge technology to redefine urban delivery.

We are committed to powering seamless experiences that enable customers to get what they want, when they want it, while creating flexible earning opportunities for couriers. With a mission to strengthen local commerce and foster positive impact on merchants and couriers, Trendyol Go is evolving rapidly expanding its offerings and reach, innovating with technology, and delivering exceptional service every step of the way.

WHAT WE ARE LOOKING FOR:
• BSc or MSc degree from a reputable university preferably in an Engineering field (e.g. Industrial Engineer)
• 7+ years of multi-channel CRM marketing experience, mobile app and segmentation/campaign background is a plus,
• Proven success at leading high performing Growth/CRM teams,
• Strong problem-solving skills with a creative and data-driven mindset,
• Act as a self-starter who takes initiative, drives projects independently, and thrives in a fast-paced and imperfect dynamic environment,
• Seamlessly transition between high-level strategic thinking and hands-on execution, with strong attention to detail,
• Making value out of data, always tracking and analyzing the effectiveness of different initiatives,
• Excited to work with different functions within the company, creative problem solver who thrives with ambiguity and solution provider for cross-functional teams within the company,
• Excellent communication, decision-making, organizational skills and the ability to translate findings into strategic recommendations,
• Experienced in SQL or other query language combined with good mathematical and statistics foundations,
• Proven expertise in configuring, integrating, and optimizing leading CRM/Marketing Automation platforms such as Salesforce, Insider or Braze,
• Familiarity with data visualization tools like Tableau, Qlik, Looker, PowerBI is a plus.

YOUR MAIN RESPONSIBILITIES:
• Develop a deep analytical understanding of user behavior and what drives growth across the entire customer journey,
• Design and run CRM experiments, from ideation to execution, from A/B test to roll-out and automation, iterating based on data and results,
• Take ownership in the ideation, testing, analysis and modeling of CRM processes to identify optimization opportunities,
• Conduct in-depth analyses of customer behavior across multiple categories and lead the generation of actionable insights,
• Integrate qualitative and quantitative insights into designing effective CRM strategies that help reach business and growth goals,
• Develop and execute CRM related customer acquisition and retention strategies to expand the user base and optimize customer lifetime value,
• Leverage data knowledge to manage communications with stakeholders and collaborate effectively with both technical and non-technical teams,
• Maintain high standards of performance and operational excellence, continuously improving internal processes and workflows,
• Stay up to date with industry trends, technologies, and best practices in CRM marketing and Q-Commerce.

JOIN US AND
* Take ownership from day one and grow your skills in a collaborative, international environment.
* Experience a start-up spirit with the stability of a large tech company.
* Tackle impactful challenges in local commerce using agile practices.
* Be part of a creative, focused team that values collaboration and results.
* Access a rich learning platform for ongoing personal and professional development.
* Work with global experts, supported by mentoring and upskilling opportunities.
* Advance based on talent and impact — not just job titles.
* Stay connected through engaging team events, meetings, and social activities.
* Enjoy top-tier benefits.
* Balance flexibility and team bonding through our hybrid work model, including the summer model to work remotely opportunity

We look forward to your application! We operate on a hybrid model, combining the efficiency of remote work with the collaboration of in-person teamwork. Teams come together on designated days to foster creativity and connection.Note: Hybrid work applies only to hybrid roles. Some positions may require regular on-site presence.