CRM & IT Administrator

CRM & IT Administrator – Bucharest

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company focused on discovering, developing, and commercialising prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies.

In Romania we are a team of over 350 dedicated professionals across various functions and therapeutic areas, playing a vital role in advancing healthcare for Romanian patients. We are proud of a long heritage in partnering with the local healthcare system to turn our ground-breaking innovative pipeline into life-changing therapeutic solutions. To learn more about our team, search for “AstraZeneca Careers Romania”.

We are now looking for a CRM & IT Administrator who is proficient and experienced in enabling compliant, data-driven customer engagement by owning the configuration, administration, and day-to-day operations of our CRM and related commercial platforms. You will empower field teams, medical affairs, market access, and office-based stakeholders through reliable systems, accurate data, and actionable insights, while providing backup support to the local IT team to maintain robust operations across the commercial technology stack.

What you’ll do:

You will own and optimize the commercial CRM ecosystem and connected tools, ensuring they are fit-for-purpose, compliant, and deliver business value. Acting as a trusted partner to commercial and medical stakeholders, you will translate business needs into scalable configurations, enable confident user adoption, and drive continuous improvement.

Responsibilities

• CRM administration (Veeva/Salesforce): Configure profiles, roles, page layouts, fields, validation rules, approval processes, territories, and call reporting. Manage CLM content distribution and templates for compliant HCP interactions.
• User support and enablement: Provide Level 1 and Level 2 support for CRM, Account Working platform, Customer Portal, and other engagement solutions. Triage and resolve issues, coordinate escalations, and maintain SLA reporting. Build how-to guides, update knowledge base and FAQs, and deliver onboarding and foundational trainings for field and head-office users.
• Continuous improvement and change management: Liaise with Commercial IT, Innovation Excellence, and Commercial Excellence global teams on releases, features, and enhancements. Lead backlog management, prioritization, and roadmap planning aligned to commercial strategy. Promote adoption of customer interaction capabilities.
• Data management, analytics, and reporting: Oversee HCP/HCO master data, affiliations, and account hierarchies. Implement deduplication and data stewardship workflows, define data quality KPIs, and manage consent and preferences (opt-ins/opt-outs and permissible use). Build and maintain reports and dashboards covering engagement metrics, call activity, KPIs, and territory performance.
• IT device management: Enroll, configure, and provision iPads and laptops (iOS and Windows), including MDM setup for profiles, apps, and security policies. Conduct testing/readiness checks and manage end-to-end onboarding (account creation, access setup, training materials, and handover).
• IT team collaboration and coverage: Collaborate with IT peers on shared deliverables and provide backup coverage to ensure continuity of support and timely incident resolution.
• Compliance and governance: Uphold privacy and regulated-environment requirements (e.g., GDPR/CCPA, GxP basics), ensure audit trails and access reviews, and maintain documentation and runbooks.

Your profile

We welcome a range of experience levels, from developing professionals to seasoned administrators, provided you bring the right capabilities and growth mindset to contribute and progress.

• Experience: 2+ years in CRM administration, preferably in the pharmaceutical industry; exposure to Veeva CRM or Salesforce is an advantage. 2+ years hands-on with enterprise iOS and Windows devices; MDM administration experience is a plus. Experience collaborating with IT teams to standardize configurations, document runbooks, and provide coverage is desirable.
• Technical skills: CRM configuration across data model, call reporting, sampling, CLM content, and template management. Report/dashboard building with basic SQL and strong Excel skills. L1/L2 support expertise, incident/request management, SLA adherence, and customer-focused communication. Consent and preference management and product data management in regulated CRM/HCM environments. Preferably experience with HCP/HCO master data, affiliations, account hierarchies, data stewardship workflows (deduplication, merges, survivorship rules), and data quality KPIs.
• Communication: Strong stakeholder engagement, requirements gathering, and training skills; clear written and verbal communication in cross-functional settings.
• Compliance awareness: Understanding of privacy regulations and regulated environments, including GDPR/CCPA, GxP basics, audit trails, and access reviews.
• Ways of working: Collaborative, analytical, and resourceful problem-solver with a tenacious approach to leveraging available resources and driving adoption of digital tools.
• Languages: Fluent Romanian and advanced English.
• Location and working model: On-site office presence required.

Why AstraZeneca?

At AstraZeneca, we’re dedicated to being a phenomenal Place to Work. You are empowered to push the boundaries of science and fuel your entrepreneurial spirit. There’s no better place to make a difference in medicine, patients, and society. We foster an inclusive culture that champions diversity and collaboration, and we are committed to lifelong learning, growth, and development. Join us on an exciting journey to pioneer the future of healthcare.

Date Posted

20-Mar-2026

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.