CRM & Business Support Intern

Job Description

As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us!

We’re seeking a CRM & Business Support Intern to join our Lodging Business Development Team in the Inventory division in Barcelona (Hybrid) to provide support, build processes. You will be a key player in business initiatives within the Group. We will give you opportunities to rapidly gain visibility and incremental responsibility. If you’re ready to soar, we’re ready to take you there.

Why eDreams ODIGEO

Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe.

21 million customers – 44 markets – 5 brands – 7M members in Prime
More than 100 million searches per day – Up to 6 billion daily AI predictions
Over 1,600 employees – More than 60 different nationalities from all continents – 99% permanent contracts – 36 average age

We’re the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe. We are a tech company revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.

What you will do:

The Role’s Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. The Business Development Salesforce Administrator will focus on improving Salesforce infrastructure and flows to be aligned with business needs to maximise our direct partnerships with hoteliers, using Salesforce as the primary tool. Salesforce is the cloud-based software we use to provide partner relationship management focused on sales, market management, marketing automation, analytics, and application development. :

Improve continuously Salesforce infrastructure ensuring all data, content, Salesforce flows, configurations and processes are updated to maximise business opportunities
Once salesforce development & enhancements in place, critically analyse business processes and performance recommending initiatives to improve the effectiveness of those processes and initiatives
Underpin priority initiatives for Lodging team
Build actions and Salesforce flows and processes for the team to prioritise and opportunities based on data
Successfully engage in multiple initiatives simultaneously
Training material and documentation writing
Internal Salesforce Support Ticket Management

What do you need to succeed:

Good to have

Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed:

Desired skills & experience:

Past Salesforce experience necessary & Salesforce Administrator Certification preferred
Efficient hands on attitude to address functional issues
Best in class methodology and process driven approach
Excellent analytical skills, comfortable with statistics
Proficiency in Excel, PowerPoint and database software.
Ability to juggle numerous projects simultaneously, and respond to change priorities.
Strong communication skills.
Team player, with the highest level of integrity and capability, professionalism.
Fluency in English
Academic Background preferred
Quick learner & curious

And what’s in for you?

The best talent deserves the best benefits

At eDO, we want you to be a part of our success story and great culture.

Here’s what we offer:

Your Well-being is our Priority. Embrace Freedom and Flexibility! At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You’ll be able to find the right work-personal life balance that suits you best.

Work hard, party hard! We believe in having fun and connecting with colleagues! Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.

Enjoy a dynamic and healthy environment! Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile mindset environment with recognition at our core.

Wanna take a peek into what it’s like to work at eDO?

If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key of our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation. Don’t meet every requirement? If you’re excited about this role but you do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless.

Job Summary