CRM Analyst

About Us

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Booking.com, Acer, Gucci, Lorna Jane, GoPro, and many more.

We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.

About the Role

We are seeking a driven, solution-oriented Salesforce Analyst with a deep understanding of platform architecture and a passion for enhancing business performance. In this role, you won’t just be "fixing tickets"—you will be a strategic partner to our Sales, Marketing, and Customer Success teams. You will translate complex business needs into elegant, scalable technical solutions that adhere to Salesforce best practices.

What You'll Be Doing

• Lead cross-organizational projects designed to increase efficiency across Sales, BDR, Marketing, and Partner relations.

• Work closely with global business leaders to gather requirements, provide system support, and understand the unique nuances of different regional teams.

• Architect creative solutions to complex technical challenges, leveraging Salesforce’s latest features to solve high-impact business problems.

• Execute end-to-end configuration, including advanced Flow automation, custom objects, data modeling, and system integrity checks.

• Continuously assess our Salesforce instance to identify bottlenecks and implement "best-in-class" improvements that support a rapidly growing SaaS organization.

Qualifications

• 2 - 3+ years of hands-on Salesforce experience (Admin/Analyst) with a proven track record of impacting business performance.

• Extensive knowledge of Salesforce design and configuration, specifically Flows, and custom architecture.

• Experience working within a global company, supporting remote teams and diverse time zones.

• Strong orientation toward SaaS sales cycles (Lead-to-Cash) and marketing funnels.

• Ability to manage E2E projects simultaneously, from initial requirement gathering and technical documentation to deployment and training.

• Bachelor's Degree in Industrial Engineering, Information Systems, or Computer Science is a significant advantage.

• Salesforce Certified Administrator and other Salesforce Certifications - an advantage.

• Experience with CaptivateIQ – a strong advantage

• Proficiency with Lightning Web Components or the ability to read/write Apex code – an advantage

Life at Riskified

We are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us.

Our Tel-Aviv team is currently working in a hybrid of remote and in-office work. We have recently moved to our new space in Tel Aviv - check it out here!

Some of our Tel Aviv Benefits & Perks:

• Equity for all employees, Keren Hishtalmut, pension

• Private medical insurance, extra time off for parents and caregivers

• Commuter and parking benefits

• Team events, fully-stocked kitchen,lunch stipend, happy hours, yoga, pilates, functional training, basketball, soccer

• Wide-ranging opportunities to volunteer and make an impact

• Commitment to your professional development with global onboarding, skills-based courses, full access to Udemy, lunch & learns

• Awesome Riskified gifts and swag!

In the News

Geektime: Riskified Goes Public

Walla!: Happy Hour at the Riskified Offices

Geektime Insider: A look at Riskified Tel Aviv

Globes: Riskified to contribute the highest amount up to date to Tmura

Globes: Riskified is among Israel’s fastest growing companies

TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site

Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.