CRM Administrator (Remote, Europe)

Learning is the only human superpower. It’s a gateway through which knowledge becomes a virtue, a value, a product, a skill, a prerequisite, a motive, and a competitive advantage.

LearnWorlds’ vision is to enable individuals, businesses, and communities to leverage the power of learning, improving lives, and cultivating a brighter, more resilient future for everyone.
Our mission is to stand out as the ultimate adaptable e-learning solution, tailored to meet the diverse, advanced and intricate business models of contemporary organizations.

We are committed to delivering unmatched flexibility in our offerings, ensuring that businesses, individuals, and communities can effortlessly embrace knowledge empowerment as a cornerstone of their growth and success.

The cloud-based e-learning platform offers tailor-made solutions, from creating whole e-learning websites to author online courses as well as providing the right tools to sell them on a B2B/B2C function. Today, LearnWorlds has c.12,000 customers in more than 150 countries and our team is fully remote. However, we also offer the option of working from the office for those who want to mix things up. We have offices in Athens, Crete, and Limassol.

Role Purpose

LearnWorlds is seeking a detail-oriented, technically capable CRM Administrator to own and evolve our HubSpot CRM instance across marketing, sales, and customer success. You will play a critical role in enabling go-to-market teams to execute efficiently, aligning systems with business goals, and improving lead management, campaign execution, and reporting accuracy. This is a key operations role embedded within the Revenue Operations function, helping drive scalable processes and data integrity. You will collaborate cross-functionally with Sales, Marketing, Product, and CX to support a high-performing commercial engine

Key Responsibilities

• Manage platform settings and maintenance (users, roles, permissions, sources, properties, marketing contacts, general optimization).
• Build and maintain marketing workflows, sequences, automated nurtures, email campaigns, dynamic content, A/B tests, CTAs, and campaign tracking.
• Ensure proper UTM tagging, attribution setup, segmentation, lead routing, lifecycle updates, and support Demand Gen in campaign preparation (assets, QA, testing).
• Collaborate with Content on social media management and automation inside HubSpot when needed.
• Support Sales Hub setup: pipelines, deal stages, mandatory properties, lead scoring, sequences, task queues, and outbound systems (Target Accounts, LinkedIn Navigator).
• Assist RevOps Manager in CRM operations, data hygiene, documentation of processes/field mappings, dashboards, reports, funnel monitoring, and operational analytics.
• Own and troubleshoot HubSpot integrations across the GTM stack (e.g., ChurnZero, Freshdesk, sales engagement tools, enrichment, Segment/Zapier), ensuring reliable data syncing and automation.
• Train and onboard users on HubSpot and implemented systems.

Requirements:
• 2+ years of hands-on experience with HubSpot (Marketing and/or Sales Hub) or similar.
• Strong technical skills in campaign execution: workflows, sequences, emails, A/B tests, dynamic content, and attribution.
• Good understanding of lead lifecycle, B2B funnels, segmentation, data hygiene, and property management.
• Ability to build and iterate dashboards and reports, and analyze campaign performance.
• Knowledge in GDPR and CRM data best practices in terms of security and privacy.
• Detail-oriented, process-focused, and comfortable working with GTM teams.

Nice to Have

• Ability to “see beyond what’s in front of you”. Be curious, wanting to dig into the guts of processes and systems to see what others can’t, which is crucial to enhance them or solve problems. This is not only thinking out-of-the-box, it’s like seeing a box when others can’t see any.
• Having worked with HubSpot Operations Hub.
• Exposure to RevOps workflows or SaaS/PLG environments.
• Familiarity with integrations and enrichment tooling (e.g., Segment, Zapier, ZoomInfo (ZI) or similar).
• Familiarity with Programming languages like HTML, Python or JavaScript for email building and/or systems integrations.
• Understanding of RevOps systems (RevOps Statement / Implementation Plan / Monitoring, Optimization and Scaling)

Benefits:
• Private life and health insurance plan
• Fully remote work if you prefer to work from home, apart from when we have team meetings a few times per year
• Your personal annual training budget
• An annual home office allowance to set up your personal space
• Company laptop
• 23 days of paid time off
• 3 early summer Fridays in July and August
• Access to AI tools at work
• A free LearnWorlds School to build and sell your own courses
• Work in one of the globally top 5 e-learning courses platform
• An opportunity to grow alongside us and shape the look and feel of tomorrow's e-learning
• An entrepreneurial, international, and highly motivated team with a flat hierarchy that will both challenge you and help you reach your highest potential
• Annual company retreats (see the video of our latest retreat).