CRM Administrator - Japan

Confidential

Not specified permanent

Posted: January 30, 2026

Job Description

XS is a licensed fast-growing Multi-Asset CFD Broker, looking to hire a dynamic CRM Administrator - Japan to join our team of experts!

XS has received numerous awards such as the “Best Multi-Asset Broker - LATAM” from the UF Awards LATAM in Mexico 2024, the “Most Secure Broker” from the Oman Summit Smart Vision in Oman 2024 and the “Global Broker of the Year” from the Traders Fair Awards in Vietnam 2023.

At XS, we're dedicated to maintaining a positive, supportive, and friendly work environment as we build a solid team of high-level professionals. Join us in shaping the future of XS and unlock your potential in an environment that values diversity, growth, and excellence.

Responsibilities:

Oversee and enhance CRM for optimal data capture, processing, and use aligned with business goals. Continuously refine the CRM infrastructure to support sales and marketing.

Ensure database accuracy and integrity, implementing data segmentation to improve targeted marketing efforts.

Develop and execute personalized campaigns tailored to customer segments by behavior, preferences, and lifecycle stage.

Analyze customer data to identify trends and provide actionable insights to support sales and marketing improvements.

Coordinate with marketing, sales, and customer support to create cohesive strategies that boost engagement and retention.

Manage and execute multi-channel campaigns (email, push notifications, in-app messaging) to reach the right audience effectively.

Requirements:

Minimum of 2 years of CRM management experience within the financial services or Forex industries.

Proficiency in CRM, along with experience in other financial and Forex-focused CRM platforms.

Previous experience in FX business is a plus.

Native in the Japanese language.

Effective written and verbal communication skills in English.

Strong problem-solving skills and data-oriented.

Proactive and self-driven.

Excellent analytical skills.

Our Offer:

Competitive Remuneration

Work within a global and fast-growing organization

Friendly, supportive, positive, and professional team of experts

Multicultural and diverse environment

Full-time employment

Competition allowances

Allowances for special celebrations

Remote or Hybrid work conditions (depending on location)

LinkedIn: https://www.linkedin.com/company/xscomglobal

Facebook: https://www.facebook.com/xscomglobal

Instagram: https://instagram.com/xscomglobal

If you have a passion for CRM Administration, and are eager to contribute to a dynamic team, don't hesitate to apply today! We're excited to review your application.

XS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: We wish to thank all applicants for their interest, however, due to the high number of applications, only shortlisted candidates will be contacted.

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