CRM Admin

Eurofins is a leading provider of assurance and inspection services, covering a broad spectrum of sustainable supply chain practices, including the circular economy. Eurofins helps the customers to identify and mitigate risks in their supply chain and to ensure the benchmarking performance with operations, processes, systems, people, or capabilities. We hold accreditations for various industry standards and memberships, ensuring comprehensive service throughout the supply chain.

Whether you are in the food, consumer products, healthcare, or cosmetics industries, we offer a full range of services including product inspection, auditing, certification, training, and consultation. Eurofins Assurance helps you mitigate compliance risks, enhance quality, and prevent safety failures early on, safeguarding your business from brand damage, product recalls, and other potential issues in the future.

Sustain your business growth and commitment with Eurofins Assurance, a global network of assurance experts that you can trust.

The CRm Admin will manage the CRM platform (MS Dynamics) to meet business needs timely and drive users adoption continuously.

For more information about the businesses, please visit https://www.eurofins.com/assurance.

Location: In office only

Responsibilities

The role will have primary responsibility for CRM and assist the team in a few other in-house IT applications that are closely connected to CRM and business operations.

MS Dynamics 365 CRM

• Serve as primary contact for CRM between all Users and Group CRM Team.
• Provide day-to-day support and problem-solving for Users
• Prepare dashboards and generate data insights to fuel business growth.
• Produce training materials/ sessions and onboard new users
• Manage utilisation and adoption, identify gaps to drive users to reach Sales KPIs.
• Develop data governance policy to ensure data integrity and perform regular check to monitor cleanliness.
• Share practical knowledge and best practices among all offices to encourage self-learning by users.
• Work with Group CRM Team and the business in shaping new developments of CRM.

You might also be required to handle ad hoc tasks and projects assigned by the supervisor.

• 3 – 5 years of relevant experience, exposure in in-house environment is preferred
• Certificates on MS Dynamics 365 CRM (Sales, Customer Insights – Journey and Customer Service) are essential
• Proficiency in Power BI, PowerApp and Power Automate is desirable
• Good level of English, spoken and written.
• Independent and proactive, able to work in a highly dynamic and international workplace

Flexible in working hours to support users from varied time zones.