Critical Facilities Manager (CFM)

The Critical Facilities Manager (CFM) will be responsible for the strategic and operational leadership of all critical infrastructure systems across a hyperscale data center building. The Critical Facilities Manager is primarily responsible for developing their team of 10-15 highly respected, well-trained, and customer-focused Critical Engineering Technicians (CETs). The CFM drives CET performance through hands-on leadership, technical guidance, and a culture of safety, compliance, and continuous improvement. The CFM will lead daily operations and maintenance of critical infrastructure systems (UPS, generators, switchgear, chillers, HVAC, fire suppression, etc.) for a hyperscale data center building. The CFM will leverage his or her extensive experience to guide their respective team through all challenging aspects of maintenance in areas such as critical MOP development, testing plans, sparing approaches, capital planning, end-of-life replacement and expansion of existing facilities while eliminating risk to our customers and their businesses.

As a key stakeholder in a mission-critical environment, the Critical Facilities Manager partners with data center operations, construction, reliability engineering, and security teams to ensure alignment with campus goals and customer expectations. This role is ideal for a results-oriented leader with a strong technical foundation and a proven track record of large-scale facilities management in critical environments.

Critical Facilities Manager Responsibilities

• Lead daily operations and maintenance of critical infrastructure systems (UPS, generators, switchgear, chillers, HVAC, fire suppression, etc.) for a hyperscale data center building.

• Establish staffing models and CET shift schedules to support 24/7/365 operations and emergency response readiness.

• Manage, train, and develop a team of CETs to ensure operational excellence on preventive/corrective maintenance and repairs for all critical facility equipment.

• Encourage and foster a team-oriented environment through real-time performance feedback and by promoting a high accountability culture.

• Manage contracted service work at the facility - which requires understanding and developing the scope of service, bidding, awarding, and administering contracts

• Ensure compliance with regulatory, environmental, and industry standards (e.g., NFPA 70E, OSHA, ISO, Uptime Tier certifications).

• Serve as an onsite technical resource of electrical and mechanical infrastructure systems and equipment, with an emphasis on practical field operation.

• Organize administrative functions related to building operations, such as CMMS oversight, forecast and manage facility operations budgets, including utilities, contracts, and capital projects.

• Plan resource, author or approve Method of Procedures (MOPs), Standard Operating Procedures (SOPs), and Emergency Operating Procedures (EOPs) to cover electrical troubleshooting, repair, retrofit, maintenance and emergency activities, with an emphasis on assessing & mitigating personnel and critical systems and operational risk.

• Provide Quality Assurance/Quality Control (QAQC) oversight of construction projects & maintenance activities.

• Lead and/or participate in root-cause analysis activities for equipment located in their building or campus.

• Provide training to Critical Engineer Technicians and other cross functional teams on equipment, systems, procedures, and changes.

• Provide real time feedback on global maintenance strategies and global system design improvements using collected data and observations.

• Contribute to Environmental Health and Safety program for campus.

• Occasional travel for factory witness tests, collaboration, training, etc.

Requirements:
Minimum Qualifications

• Bachelor’s degree in engineering, business or related field, will also consider commensurate work experience
• 8+ years relevant industry experience or equivalent trade level experience
• Theoretical and practical understanding of power equipment & systems, mechanical cooling systems, and expertise in equipment design, maintenance, troubleshooting, testing, and/or construction
• Working knowledge of critical facility operations with experience or understanding of procedure-based work
• Working knowledge of mechanical, controls/BMS, and fire and life safety systems
• Experience interpreting blueprints/CAD drawings
• Experience working in highly collaborative, cross-functional environments

Preferred Qualifications

• 10+ years of data center industry experience with at least 5 years leading high-performing teams.

• 8+ years of experience with advanced understanding of the electrical or mechanical systems involved in critical data center operations such as: HV/MV feeders, transformers, generators, switchgear, UPS, ATS, PDU, pumps, chillers, air handling units and CRAH/CRAC units

• Experience with instrumentation & controls, power system protection, power automation, etc.

• Equipment field service engineering or representative experience

Physical Requirements/Considerations

• Perform physical tasks, including moving heavy equipment (up to 50 pounds), operating critical infrastructure, crawling in tight spaces.

• Work in a noisy environment with ear protection and eye protection; potential to work at heights and from ladders

• Work in a critical environment with potential for high stress decision making.

Benefits:
At Stream, we invest in our people with benefits designed to support your health, financial wellbeing, and life beyond work. Our comprehensive offerings include medical, dental, and vision coverage; mental health resources and an Employee Assistance Program; wellness programs; Health Savings and Flexible Spending Accounts; disability and life insurance; and retirement planning. We also offer meaningful time away benefits, perks and purchasing programs, pet insurance, and legal and identity protection, so you can thrive at work and at home.

Stream is an equal-opportunity employer and does not discriminate on the basis of ethnicity, race, religion, sex, age, national origin, disability, military status, or any other reason prohibited by law. Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.