Crisis Response Practitioner
Confidential
Posted: March 5, 2026
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Quick Summary
A Crisis Response Practitioner is required to provide emotional support and guidance to individuals in crisis, helping them navigate complex situations and develop coping strategies. The ideal candidate will have experience working in a crisis hotline or similar role, with excellent communication and problem-solving skills.
Required Skills
Job Description
ABOUT US:
Hiawatha Valley Mental Health Center (HVMHC) is a trusted leader in providing exceptional, person-centered behavioral health services to our communities. Founded in 1965 by a dedicated group of community members and government officials from Houston, Wabasha, and Winona counties, we have since expanded our services across Winona, Houston, Wabasha, Goodhue, and Fillmore counties.
We are dedicated to fostering a diverse, inclusive, and supportive workplace where team members and clients feel valued and respected. We welcome professionals from all backgrounds and experiences who share our commitment to providing high-quality behavioral health services.
TITLE: Crisis Response Practitioner
PROGRAM: Community Based Services
JOB SUMMARY: To provide crisis assessment, intervention and stabilization services for mental health and substance use crises.
JOB RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:
1. Assume responsibility for being on call for day time hours as needed
2. Respond to on-call crisis calls and assess the situation for further follow-up
3. Provide support and utilize active listening skills
4. Stay with individuals in a crisis bed setting or in their homes
5. Develop plans with individuals to assist them in restoring his/her prior functioning level following a crisis
6. Attend monthly On-Call Crisis Team meetings
7. Must be flexible with day time work hours
8. Complete the On-Call Crisis Training.
9. Possess a vehicle, valid driver license, and valid auto insurance.
PHYSICAL REQUIREMENTS FOR POSITION: Must be able to move in a manner conducive to the execution of daily activities. While performing the duties of this job, the employee must communicate with others and exchange information. The employee regularly operates equipment (listed below) on a daily basis. Occasional bending and lifting of office materials may be required.
JOB QUALIFICATIONS AND REQUIREMENTS:
1. Must meet minimum qualifications as a Mental Health Practitioner as outlined in MN Statute 245i.04: Sec. 245I.04 MN Statutes
2. Experience: Must have experience with working with individuals that have had significantly reduced levels of functioning in primary activities of daily living.
3. Worker Traits: Must possess a high level of human relation skills and aptitude for effective decision making. Must possess good planning, organization, and communication skills (oral and
written) as well as problem solving skills. Must be able to handle difficult and stressful situations in a competent manner.
4. Must be able to maintain confidentiality.
5. Must possess a valid driver’s license and a willingness to travel as needed to client or organization locations throughout SE MN.
WORK ENVIRONMENT: Hiawatha Valley Mental Health Center is committed to providing a safe and inclusive work environment free from harassment, violence and discrimination. Our inclusive work environment represents many different backgrounds, cultures and viewpoints. The core values we live by include: integrity, respect, people focused, community focused, continuous improvement, compassion, partnership and collaboration, empowerment and financial stewardship. All Hiawatha Valley Mental Health Center owned facilities are smoke/drug free environments, with some exposure to excessive noise, dust and temperature. The employee is occasionally exposed to a variety of conditions at client sites.
EMPLOYEE WELLNESS PROGRAM:
https://www.hvmhc.org/employee-benefits-wellness-program/
EEO STATMENT:
Hiawatha Valley Mental Health Center is an Equal Opportunity Employer. We welcome all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
APPLICATION PROCESS:
A background check is required as part of the hiring process. Depending on the role, applicants may also need to complete a Behavioral Health Practitioner Verification Form or Professional Conduct Inquiry Form.