Credit Officer

• North Ryde location — Hybrid working in brand new offices with on-site parking & gym
• Opportunity to work from home 2 days a week after an initial settling-in period
• Be part of a national team making a difference in a market-leading company

Rexel Australia is a leading global electrical wholesaler and distributor, delivering innovative and sustainable electrical supplies and solutions across more than 1,900 branches in 21 countries. Our vision is to be “the electrical wholesaler who proactively services customers better than anyone else in Australia.” We value collaboration, development, and strong customer relationships — and we invest in our people to help them grow.

We are recruiting an experienced credit professional to join our National Credit Team. Reporting to the State Credit Manager, you will work closely with branches, Customer Relations Managers and our accounts receivable team to drive timely collections and support excellent customer outcomes. This role is based at our head office in North Ryde with hybrid flexible arrangements and an expectation to share incoming calls as part of the credit team’s call-centre rotation.

• Proactively monitor and collect trade receivables for an allocated portfolio of customer accounts, applying company policy to maximise collections while protecting customer relationships.
• Use credit bureau data and other tools to assess and prioritise risk and collection strategy.
• Verify and action credit changes within your delegation and escalate requests above delegation to the State Credit Manager.
• Partner with branch teams and Customer Relations Managers to resolve disputes, facilitate documentation and remove obstacles to payment.
• Accurately record all customer interactions and actions in the Oracle Collections module.
• Review Credit Referral queues and assess order status for accounts flagged for review.
• Reconcile accounts and assist with payment allocation, matching payments and credits to invoices where required.
• Participate in the team’s shared call-centre roster, handling incoming customer and branch enquiries throughout the day.

• Demonstrated experience in a fast-paced credit environment, with a strong commercial mindset and a proven track record of improving collections.
• Confident, professional telephone manner and excellent interpersonal skills; able to manage sensitive conversations and build rapport quickly.
• Experience with Oracle or a similar ERP; comfortable maintaining accurate records and following processes.
• Familiarity with credit bureau data (Equifax, illion or similar) to prioritise collection activity is advantageous.
• Strong Excel and Microsoft Office skills.
• Effective problem solver who can negotiate and resolve commercial matters to influence payment outcomes.

 

• Work for a respected global brand with clear career progression opportunities.
• Modern, supportive workplace with hybrid flexibility and excellent facilities (parking & gym).
• Collaborative national credit team where your insights and experience will drive real impact.
• Genuine career opportunities
• Access to SkillUp learning platform 
• We are passionate about being a genuinely diverse and inclusive business.  
• Paid parental leave
• We are proud of our “Women in Rexel” program. 
• Chance of global mobility if desired, with more than 1,900 branches across 21 countries. 
• We have a ‘top of the range’ rewards and discounts platform called KUDO$
• Wellbeing support program and birthday leave!