Credit Manager

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences. 

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k) 
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

As the Credit Manager, you will safeguard the hotel's financial assets by effectively managing credit risk and ensuring timely collections, while delivering exceptional guest serv ice.  You will provide strong leadership, guidance, and support to the Accounts Receivable team, fostering a culture of accuracy, accountability, and service excellence.

Salary Range:  $80,000-$87,000

What you will be doing:

• Protect hotel’s interest by reviewing all incoming groups to establish credit worthiness and financial stability.
• Review group masters to ensure that all contracted income has been posted.
• Meet with convention and group conveners to review Master Accounts.
• Ensure prompt and accurate billing of all accounts receivable for groups, travel agents and managers.
• Review and confirm accurate commission payments to groups and travel agents.
• Update the Group Billing Log (GBL) for deposit due and communicate any concerns to Catering Manager.
• Review requests for credit, contract and cancellations.
• Attend Pre-Convention Meetings and Group Resume Review.
• Monitor and check monthly house accounts, posting adjustments as necessary.
• Prepare Receivable Reports to review on a weekly basis and communicate any concerns to Director of Finance.
• Facilitate Monthly Credit meetings.
• Pursue and collect delinquent accounts and document accordingly.
• Reconcile all General Ledger accounts pertaining to Accounts receivable (i.e. group commissions, Banquet other income, and audio visual).
• Maintain a proper filing system in accordance with corporate guidelines.
• Coordinate and participate in Quarter End Inventory.
• Direct supervision, training and coaching of Accounts Receivable team.

Schedule:  Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel. 

Your experience and skills include:

Experience

• Minimum of 3 years accounting experience, including supervisory/managerial level experience.
• Previous Front Office system and/or hotel experience is a plus
• Must be able to effectively communicate both verbally and written, with all level of colleagues in an attentive, friendly, courteous and service oriented manner
• Must be able to maintain confidentiality of all data
• Must possess basic computational ability
• Must possess computer skills, including a proficiency in Word, Excel, and Outlook required
• Working knowledge of accounting software is an asset
• Must possess strong organizational skills with demonstrated numerical aptitude and problem solving skills
• Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments to meet strict deadlines
• Maintain a professional working environment and attitude

Education

• High School diploma (or equivalent) and/or vocational training
• Accounting degree is an asset 

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Visa Requirements:  Applicants must be legally eligible to work the United States

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today:  Visit our website to learn more about living and working for Fairmont Hawai’i.  www.fairmonthawaiijobs.com

Why work for Accor?  Discover a world where life pulses with passion!​

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you.  With us, your personality is valued, your opportunities for growth know no boundaries.  Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart! #fairmontcareers #alwayskealani