Credit Controller (IN)

Parcelhero Group, founded in 2003, is a leading UK parcel delivery price comparison site, attracting over 5 million visitors annually. As a dynamic and forward-thinking technology company, with over 130 remote employees worldwide, we are on a strong growth trajectory.

Driven by our commitment to innovative solutions and exceptional customer care, we offer excellent career growth opportunities, particularly as we continue to expand rapidly. We are now launching our new product, Parcelhero Pro, for DTC e-commerce merchants across the UK and the USA. This cutting-edge platform will empower retailers to streamline their shipping and fulfilment operations.

Our remote-first culture is collaborative and innovative, where every voice is heard, and we encourage initiative, adaptability, and ownership. If you're a dynamic and ambitious individual seeking a forward-thinking team, Parcelhero is the ideal fit.

Our Core Values: Committed to Quality | Create Amazing Experiences | Putting People First | Welcome Feedback | Inform, Educate, Innovate | Work Hard, Play Hard

The role in a nutshell
We are seeking an enthusiastic and highly motivated Credit Controller with B2B & B2C credit control experience (Predominantly B2B). The role involves both chasing debts by phone and email, and also working with the operations team to investigate and solve queries blocking payment being made.

Excellent communication skills and diplomacy are an essential part of this key role. Experience with Xero is an advantage. You will support the Finance Team with a range of administrative duties to ensure accurate and up to date record keeping.

You will also be working on preparation and submission of our legal cases for unpaid debts, so a keen eye for detail and strong organisational skills are a must.

Responsibilities:
• Credit Control
• Account Reconciliation
• Preparation & submission of legal cases
• Other general bookkeeping tasks
• Account and risk analysis
• Reporting

Your experience:
• Fluent English
• Minimum 5 years’ B2B credit control experience
• Bookkeeping experience an advantage
• Experience of Xero accounting system an advantage
• Consumer collection experience an advantage
• Should have a good typing speed and be able to easily learn new IT systems
• Must have an excellent telephone manner and be comfortable dealing with customer queries.

Your mindset:
• A can-do attitude - Enthusiastically proactive, you're a problem solver willing to dive in and learn.
• Methodical - you think of the best approach to perform a task before you dive in
• Attention to detail -You have flawless attention to detail
• A people person -You're a strong team player with high empathy. You communicate clearly, bringing integrity, honesty, and accountability to everything you do.

The package:
15 days of holiday
8 paid bank holidays
Your birthday off

Note: you will need to supply your own IT equipment

Work at Parcelhero: Perks That Pack a Punch!

- Fully remote: Lose the commute and enjoy a better work live balance.
- Annual leave: Generous holiday entitlement, giving you the time you need to rest and recharge.
- Paid Holidays: Enjoy paid leave on all public holidays.
- Merit Reviews: Get rewarded for your hard work and dedication with regular performance and salary reviews.
- Inclusive Culture: Be yourself and thrive in our casual and upbeat environment.
- Save on tax: You are paid as a contractor, and responsible for your own tax - many countries offer favourable tax regimes for contractors.

Parcelhero is an equal-opportunity employer. We value diversity and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.