Credit Controller - 3 month contract

About the role

We’re looking for a confident, organised and proactive Credit Controller to join our team on a 3‑month contract. If you’re someone who enjoys bringing structure to busy workloads, building positive relationships and keeping financial processes running smoothly, this role offers the chance to make an immediate impact.

You’ll take responsibility for managing the collection of outstanding payments, ensuring accounts are up to date and issues are resolved promptly. Working closely with internal teams and external customers, you’ll help maintain healthy cashflow and support the wider finance function during a key period.

This is a hands‑on role where your communication skills, attention to detail and ability to stay calm under pressure will be just as important as your experience.

Key Responsibilities

Managing a portfolio of customer accounts and ensuring timely payment of invoices

Making outbound calls and sending follow‑up communications to chase overdue balances

Building strong relationships with customers to resolve queries and remove barriers to payment

Monitoring aged debt and escalating concerns where necessary

Allocating payments and maintaining accurate records

Preparing reports for the finance team on outstanding debt and collection progress

Supporting month‑end processes as required

Working collaboratively with colleagues to improve processes and customer experience

Location and working hours:

Full-time position (37.5 hours per week).

Office location: Stuart House, Peterborough (PE1 5DD) with flexibility to work from home as agreed with line manager.

Required skills and attributes:

Previous experience in credit control or a similar customer‑focused finance role

Strong communication skills and a confident, professional manner

Ability to prioritise workload and manage deadlines

Comfortable working with finance systems and Excel

A proactive approach to problem‑solving and customer engagement

Someone who can hit the ground running and contribute quickly

Benefits:

Salary:  Competitive salary based on knowledge, skills and experience

Holiday Allowance: 26 days of holiday per year (including birthday leave) plus English bank and public holidays, plus an additional day of Birthday leave.

Pension Scheme: Employer pension contribution matched at 4%.

Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.

Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewed here

Social Events: Regular company social events, including an annual Summer Party and Christmas Party.

This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.

About Insite

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.

We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating.  With just over 90 current employees, we are small but mighty, delivering more by working together.

At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

Our Values: 

Community

Innovation

Excellence

Sustainability