Credit Control Supervisor

The company

At Fora, we’re fuelled by a desire to enhance the way people work. We’re here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a like minded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what’s important – working productively, healthily and happily.

Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totalling 3.2 million sq ft of real estate. Over the last two decades we have welcomed approximately 300,000 members through our doors, with over 30,000 members today, and boast market-leading retention rates.

As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council and Pangaia are just some of the businesses who call a Fora workspace home.

Fora is London’s leading provider of flexible office spaces . All of our design-led spaces are open and supported by our dedicated front-of- house teams, five days per week. Fora is part of The Office Group, backed by Blackstone and Brockton Capital. We have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way.

The Role

The Credit Control Supervisor role has been created following a restructuring of the finance team to backfill the responsibilities of the former Credit Control Manager position. This role is critical in ensuring robust credit control operations while supporting strategic objectives during a period of transformation.

The successful candidate will own month-end close activities, manage relationships with customers and stakeholders, identify opportunities for improvement and risk mitigation, and collaborate across departments to ensure compliance and timely billing. Additionally, the role will provide leadership to the credit control team, mentor the Senior Credit Controller, prepare key reporting packs for investors, and track team performance against set objectives and KPIs.

Key Responsibilities

Month-End Close & Reporting

· Own and manage all credit control-related month-end close activities.

· Prepare and deliver monthly debt packs for investors, ensuring accuracy and timeliness.

· Support CFO in tracking delinquency and flagging collection risks.

Stakeholder & Customer Relationship Management

· Manage relationships with customers and internal/external stakeholders to resolve issues promptly.

· Collaborate with Sales, Building Managers, and Billing teams to ensure on-time billing, dilapidations, churn, and onboarding processes.

Risk Management & Compliance

· Identify internal and external risks and implement mitigation strategies.

· Work closely with the Legal team to ensure compliance and effective collections.

Leadership & Team Development

· Line manage and mentor the Senior Credit Controller and a team of 2-3 credit control staff.

· Provide guidance, coaching, and performance management to build team capability.

· Track team performance against set objectives and KPIs, ensuring accountability and continuous improvement.

Continuous Improvement

· Identify opportunities for process improvement and automation within credit control.

· Champion best practices and contribute to finance transformation initiatives.

Requirements:
· Proven experience in credit control leadership roles within a complex, multi-site organisation.

· Strong understanding of month-end close processes and financial reporting.

· Experience collaborating with legal teams and managing compliance in collections.

· Exposure to finance transformation and process improvement projects.

· Advanced MS Excel skills; familiarity with SAP Business ByDesign and Salesforce advantageous.

Benefits:
• Flexible working hours
• Hybrid working - 4 Days in the office. 1 day WFH
• 28 days annual leave
• Birthday Leave
• 2 weeks work from anywhere
• Annual leave purchase scheme
• 5% Pension scheme
• Life Assurance
• Discounted Gym membership
• Season Ticket Loan
• Cycle to Work Scheme
• 25% Discount at Fora Cafes