Credit Control Officer

Job Summary

The Credit Control Officer is responsible for tracking outstanding invoices for the company and ensuring credit given to customers is monitored and controlled effectively.

Duties and Responsibilities

• Take charge of managing accounts receivable by actively following up on outstanding payments.
• Engage with customers to address payment concerns and swiftly resolve any disputes.
• Send timely reminder letters and notices to accounts with overdue payments.
• Analyze accounts requiring escalation and recommend the best course of action.
• Collaborate seamlessly with other departments to identify and fix billing discrepancies.
• Prepare accurate credit and debit notes whenever necessary.
• Strive to meet or surpass the collections targets set by management.
• Support the preparation of insightful statistical and financial reports as needed.

Requirements:
Qualifications and Experience Required

• Degree or Diploma: A qualification in a relevant field such as Finance, Accounting, Business Administration, or Commercial Law.
• Specialized Training: Coursework or professional development focused on credit risk management, collections procedures, or accounts receivable.

Professional Experience

• Credit Control/Collections Experience: A minimum of 1-3 years of direct experience in a credit control, accounts receivable, or collections role.
• Financial Administration: Proven experience in debt management, including dealing with late payments and initiating legal or collection proceedings.
• System Proficiency: Demonstrated experience working with enterprise resource planning (ERP) or specialized credit management systems (like the mention of the iCABS system for issuing credit notes and updating contracts).

Key Skills and Competencies

• Communication and Negotiation: Excellent written and verbal communication skills for contacting debtors via email, letters, and telephone, and negotiating payment plans.
• Attention to Detail: Strong record-keeping abilities to maintain communication logs for accounts that may escalate to court proceedings.
• Problem-Solving: Capability to resolve complex client queries by liaising with multiple departments and obtaining necessary documentation (e.g., copies of invoices, proof of delivery).
• Reporting: Ability to analyze debtor accounts and effectively report outstanding issues and potential risks to management.

Benefits:
• Health and Life Insurance
• Pension Plan
• Training & Development