Credit Control Administrator

Join our client’s team and make a real difference in keeping communities thriving.
Our client, a leading UK-based real estate business, is seeking a Credit Control Administrator to help deliver a professional, people-first approach to rent and arrears management. In this role, you’ll ensure rent is recovered promptly, arrears are minimised, and tenants receive outstanding service.

The Role – Your Focus and Contribution

As a Credit Control Administrator, you will be at the heart of the rent and arrears management service. Working in line with established policies and procedures, you’ll provide an accurate, sensitive, and responsive rent account enquiry service, ensuring income is maximised and voids are kept to a minimum.

Key Responsibilities

Rent Recovery

• Proactively contact tenants in arrears, using the most effective and appropriate communication methods.

• Identify the root cause of arrears and take action tailored to the situation.

• Handle tenant enquiries with accuracy, empathy, and professionalism.

• Run and review daily rent arrears reports, keeping clear records of all actions taken.

• Maintain weekly payment plan records and follow up promptly on any broken agreements.

• Keep clear, accurate case notes in the CRM system.

• Initiate and progress legal actions when required, working closely with solicitors and management.

Former Tenant Arrears

• Work with tracing agencies to locate former tenants with outstanding arrears.

• Coordinate court actions through the small claims court.

• Prepare and process write-off requests when recovery is not possible, ensuring all supporting documents are complete.