Credit and Collections Manager

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

 

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

 

From prototype to real-world impact - be part of a global shift by doing work that matters.

Endava is a UK-heaquartered, US-listed technology services group, present in 30 countries. 

The Credit & Collections Manager is accountable for the effective execution of Endava’s credit and collections activities. The role focuses on team leadership, operational delivery, and continuous improvement, working within established group policies and partnering closely with Billing, Customer Master Data, Sales, and Delivery teams.

Key responsibilities:

People & Team Leadership

• Lead, coach, and develop the Collections team, setting clear objectives and performance expectations
• Build a culture of accountability, collaboration, and continuous improvement within the team
• Support recruitment, onboarding, training, and ongoing capability development of team members

Operational Management

• Manage day-to-day credit and collections activities, ensuring timely and effective collection of receivables
• Apply and enforce group credit and collections policies consistently across assigned regions or portfolios
• Monitor aged debt and dispute pipelines, ensuring appropriate prioritization and escalation
• Act as an escalation point for complex customer issues and sensitive internal stakeholder discussions

Performance & Continuous Improvement

• Use reporting, KPIs, and analysis to track performance, identify risks, and drive corrective actions
• Contribute to initiatives aimed at reducing aged debt and improving cash flow predictability
• Identify opportunities to improve processes through standard and automation, supporting finance transformation initiatives
• Work closely with Billing and Customer Master Data teams to identify root causes of delayed payments and help implement sustainable solutions

Stakeholder Collaboration

• Build strong working relationships with Sales, Delivery, and Finance stakeholders to support positive client payment.
• Engage directly with key clients, where required, to resolve payment issues professionally and effectively

Essential Experience & Skills:

• Proven experience managing a credit and collections team
• Strong hands-on experience across collections activities, including ageing management, dispute resolution, escalations, and stakeholder engagement
• High level of data literacy, with experience using reporting and KPIs to manage performance and drive improvements
• Experience improving processes, including exposure to automation and standardisation initiatives
• Strong communication and influencing skills, with fluency in English
• Comfortable working in a hybrid model, with at least 3 days per week in the Cluj office

Desirable Experience:

• Experience in a business-to-business services or professional services environment
• Experience using Oracle, including Oracle Collections tools

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;   
• Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.