Credit and Collections Analyst I

We are looking for a Credit & Collections Analyst I to support the effective management of customer accounts and ensure timely collection of outstanding balances. In this role, you’ll help maintain healthy cash flow while building strong relationships with internal partners and external customers. You’ll be detail-oriented, organized, and comfortable communicating with customers to resolve payment issues in a professional and solutions-focused way.

ABOUT THIS TEAM

This position works within the Accounting team at BOLD. The Accounting team partners closely with Sales, Customer Service, and other cross-functional groups to support the company’s financial health and operational efficiency. The Collections function plays a key role in balancing strong customer relationships with effective risk management, ensuring processes are followed while meeting cash flow and DSO goals.

This position is based in San Juan, Puerto Rico.

WHAT YOU’LL DO

• Manage and oversee the collections process for an assigned portfolio of customers

• Contact customers via phone and email to ensure payments are received within agreed terms

• Issue standard payment reminders and follow up on overdue balances

• Monitor accounts to identify outstanding debts and escalating risk

• Partner with Sales and Customer Service to resolve billing issues while maintaining positive client relationships

• Ensure payment arrangements, correspondence, and pre-legal actions follow documented credit and collections procedures

• Provide regular status updates and reporting on outstanding accounts, cash collections, and DSO performance

WHAT YOU’LL NEED

• Bachelor’s degree in Business Administration, Accounting, Finance, or equivalent business experience

• 1–2 years of experience in Collections or a similar customer-facing role

• Strong communication and negotiation skills

• Ability to manage multiple priorities in a high-volume, fast-paced environment

• High attention to detail with strong organizational skills

• Proficiency in Microsoft Excel, Word, and Outlook

• Ability to quickly learn and adapt to new systems and tools

WHAT’S GOOD TO HAVE

• Experience working in an entrepreneurial or high-growth environment

• Comfort collaborating cross-functionally with Sales and Customer Service teams

• Ability to present or summarize key account and collections data for leadership

• A proactive, problem-solving mindset with an interest in improving processes

Benefits

Outstanding Compensation

• Competitive salary

• Bi-annual bonus

• 401(k) plan with match

• Equity in company

• Flexible spending accounts (health, dependent care)

• Internet and home office reimbursement

• In-office catered breakfast and lunches

100% Full Health Benefits

• Medical, dental, and vision (optional plans for your family)

• Life & long-term disability insurance (optional)

• Mental health support and resources

• Wellness reimbursement (gym, health apps, etc.)

• Pet Insurance (optional)

Flexible time away

• Flexible PTO

• Sick time policy

• Observed holidays

Certain group health plans are required to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRFs). The MRFs for the Triple S Salud medical benefit plans are linked below as of July 1, 2022:

https://salud.grupotriples.com/en/transparency-in-coverage-machine-readable-files/

Please only add this section to select PR roles open to US candidates.

ELIGIBILITY

LOCATION

This position is open to residents of Puerto Rico and US citizens willing to relocate to Puerto Rico.

SELECT ONE: #LI-Hybrid

About Bold
We Transform Work Lives
As an established global organization, BOLD helps people find jobs. Our story is one of growth, success, and professional fulfillment. We create digital products that have empowered millions of people in 180 countries to build stronger resumes, cover letters, and CVs. The result of our work helps people interview confidently, finding the right job in less time. Our employees are experts, learners, contributors, and creatives.

We Celebrate And Promote Diversity And Inclusion
We value our position as an Equal Opportunity Employer. We hire based on qualifications, merit, and our business needs. We don't discriminate regarding race, color, religion, gender, pregnancy, national origin or citizenship, ancestry, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, marital status, genetic information, or any other applicable characteristic protected by law.

Under San Francisco's Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for the position.