Creator Success Manager

Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform®, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award-winning services.

Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence™), and Later, the best social media management platform (now Later Social™) and first-to-market link in bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity.

We’re trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, LinkedIn, YouTube, and Pinterest.

We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI.

About the role

The Creator Success Manager (CSM) is a revenue-driving, strategy-focused individual contributor role responsible for growing creator GMV, improving retention, and maximizing lifetime value across a portfolio of high-impact creators.

This role sits at the intersection of data, relationships, and execution. You’ll own creator growth outcomes by accelerating product adoption, scaling monetization strategies, and translating performance data into clear actions that drive measurable business results.

This is not a customer support role. Success in this role is defined by revenue growth, creator retention, and the ability to influence outcomes across the business

What you’ll do

Strategic Account Growth & Revenue Ownership

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Own and grow a portfolio of creators with direct accountability for GMV, retention, and monetization performance

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Build and execute data-driven creator growth plans that impact monthly, quarterly, and annual revenue targets

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Develop scalable frameworks that increase product adoption, brand diversification, and revenue-generating behaviors

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Proactively identify churn risk and implement targeted strategies to stabilize and expand high-value creator relationships

Performance Analysis & Insights

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Analyze creator performance data, behavioral trends, and revenue metrics to drive clear, action-oriented recommendations

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Monitor book-of-business health through sales, click, link, and engagement trends

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Deliver regular performance reporting to internal stakeholders, focused on business impact and KPI progression

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Translate complex data into practical strategies that improve retention, engagement, and monetization outcomes

Cross-Functional Collaboration & Execution

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Partner closely with Product, Marketing, Campaigns, and RevOps to translate creator needs into actionable initiatives

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Serve as a voice of the creator in cross-functional planning, ensuring strategies align to revenue and retention goals

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Contribute to experimentation, testing, and rollout of growth initiatives designed to accelerate creator GMV

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Identify opportunities to improve operational efficiency and creator success workflows through continuous feedback loops

Creator Advocacy & Industry Engagement

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Build trusted, long-term relationships with creators through strategic guidance and consistent value delivery

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Champion feature adoption, best practices, and platform engagement to increase creator satisfaction and performance

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Represent Later’s creator value proposition in select industry and creator events as needed

Leadership & Impact (Individual Contributor Role)

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Operate as a high-impact IC with strong ownership, autonomy, and accountability for outcomes

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Influence without authority by setting a high standard for execution, insight, and creator strategy

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High performers may grow into pod leadership roles supporting Creator Success Managers and Coordinators over time

What you bring

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Bachelor’s degree or equivalent practical experience

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2–3+ years of experience working directly with creators in the creator economy (e.g., creator success, campaign management, affiliate marketing, talent management, creator education, or growth roles)

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Strong analytical and data-driven mindset with the ability to synthesize insights into clear actions

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Experience using tools such as HubSpot, Gmail, Asana, Excel, PowerPoint, and similar analytics or CRM platforms

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Proven ability to build trust, influence outcomes, and drive revenue through strong relationship management

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Comfort operating in fast-paced, high-expectation environments with aggressive goals and KPIs

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Excellent written and verbal communication skills, both internally and externally

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Strong social media fluency and understanding of creator monetization dynamics

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Growth mindset, resilience, and a strong sense of ownership over results

How you work:

• You’re proactive and results-driven, always taking initiative, aligning your actions with company goals, and delivering consistent outcomes.

• Strategic and forward-thinking, you balance immediate needs with long-term opportunities to drive impactful, innovative results.

• Your curiosity fuels success, keeping you sharp on industry trends, competition, and our cross-functional business dynamics.

• Adaptable and resourceful, you handle shifting priorities with ease, manage your time effectively, and know when to ask for support.

• You share insights to help the team stay ahead and make informed decisions.

• You bring positivity and resilience to every challenge, tackling obstacles with grit and optimism that inspires those around you.

• You lead with emotional intelligence, building trust, supporting others, encouraging growth, and fostering strong relationships through empathy and collaboration.

Our approach to compensation:

We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.

Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.

To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.

Salary Range:

$85,000 - 95,000 base

#LI-Hybrid

Where we work:

We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.

Diversity, inclusion, and accessibility:

At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.