Creator Productivity Manager

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.

Your Role at impact.com:

As a Creator Productivity Manager, you’ll support and scale our creator ecosystem by acting as a trusted partner to creators, brands, and internal teams. You’ll help remove operational friction, improve visibility into performance, and ensure creators feel supported at every stage of their partnership journey. This role is critical to delivering a high-quality creator experience as our marketplace and brand partnerships continue to grow.

What You'll Do:

• Manage end-to-end in-platform workflows for creators, including program applications, contract negotiations, content drafts and deliverables, and support ticket creation and resolution

• Partner closely with Creator Consulting, Marketplace, Customer Success, Technical Services, and Agency teams to pitch creators for affiliate and campaign partnerships and ensure timely issue resolution

• Produce, package, and share monthly or quarterly performance reports for creators and internal client-facing teams, supporting optimisation and strategic planning

• Build strong, trusted relationships through regular 1:1 check-ins with creators to understand challenges, triage issues, clarify brand requirements, and advise on collaboration strategy

• Meet virtually with brand stakeholders and talent managers to review roster performance, alignment, and outcomes

• Stay current on influencer market trends, emerging platforms, and impact.com product updates to continuously improve creator support and outcomes

What You Have:

• 3+ years of experience in influencer marketing, affiliate marketing, social media advertising, or working with creator or talent partnerships

• Experience working with influencer or marketing SaaS platforms; hands-on experience with impact.com is strongly preferred but not required

• Strong project management and organisational skills, with the ability to prioritise and manage multiple workflows from start to finish

• Clear, thoughtful written communication skills, including advising creators on content strategy and engaging with brands and agencies

• Comfort working with performance data and marketing analytics tools (e.g. impact.com, Modash) to deliver clear, actionable insights

• A collaborative, solutions-oriented mindset and comfort working cross-functionally in a fast-paced, global environment

Benefits:

• Hybrid, Casual work environment

• Unlimited PTO policy

• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

• Training & Development

• Learning the advanced partnership automation products

• Medical Aid and Provident Fund

• Group schemes with Discovery & Bonitas for medical aid

• Group scheme with Momentum for provident fund

• Restricted Stock Units

• 3-year vesting schedule pending Board approval

• Internet Allowance

• Fitness club fee reimbursements

Technology StipenedPrimary Caregiver LeaveMental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.