Creative Project Manager – Creative Services (Multi-Brand)

What You’ll Do
The Creative Project Manager oversees and delivers creative projects across multiple brands, including design and photography initiatives. This role manages the full project lifecycle—from intake and prioritization through execution and final delivery—ensuring work is completed on time and aligned with business requirements. They lead creative intake and resource planning, balancing team workloads against launch timelines and shifting priorities. The position also drives seasonal planning and forecasting, maintains the multi-brand launch calendar, and proactively manages risks for critical deliverables. In addition, the role oversees project management tools and reporting, supports board and sales meeting creative needs, and champions continuous process improvement through strong cross-functional collaboration.

Specific Responsibilities

1.    Creative Project Management (Design & Photo)
•    Manage all Creative Services projects across multiple brands, including design and photography initiatives
•    Translate approved requests into clear project plans with defined scope, milestones, dependencies, and delivery requirements
•    Lead project kickoffs and align cross-functional teams on expectations and timelines
•    Manage schedules, risks, and dependencies from initiation through final delivery
•    Coordinate reviews, approvals, and final handoffs
•    Identify and manage scope changes; assess and communicate impact to timing and resources
•    Ensure projects are delivered on time and meet defined requirements

2.    Traffic & Creative Resource Management
•    Own creative intake and prioritization across brands and business partners
•    Serve as the central point of entry (“front door”) for all Creative Services requests
•    Review incoming requests for completeness, clarity, and feasibility
•    Clarify briefs, specifications, deadlines, usage requirements, and approvals before work begins
•    Define and enforce intake standards and service-level expectations for common request types
•    Prioritize work based on business urgency, launch timelines, and available capacity
•    Set project start dates based on resource availability
•    Balance workloads across design and photo teams
•    Reprioritize and reassign work as business needs evolve
•    Prevent ad hoc or off-system requests from entering production

3.    Planning, Forecasting & Launch Management
•    Lead seasonal planning and peak workload forecasting, including line reviews, sell-in periods, and product launches
•    Maintain and manage a multi-brand creative launch calendar
•    Coordinate launch timelines across creative, copy, photography, and production teams
•    Track dependencies across creative, copy, and production to ensure launch readiness
•    Identify and proactively manage risks for launch-critical assets

4.    Workflow, Tools & Reporting
•    Own Creative Services project management and intake tools (e.g., Monday)
•    Ensure accurate, real-time visibility into active, queued, and completed work
•    Maintain system hygiene, standards, and reporting structures
•    Track and report on workload volume, turnaround times, utilization, and bottlenecks
•    Provide regular insights to leadership on capacity, delivery risks, and resourcing needs
•    Drive continuous improvement of Creative Services workflows and processes

5.    Board & Sales Meeting Creative Operations
•    Project manage Creative Services support for board meetings and sales meetings
•    Coordinate timelines for creative assets, signage, presentations, and supporting materials
•    Partner with stakeholders to gather requirements and deadlines
•    Ensure creative deliverables are prepared for executive-level presentations
•    Manage last-minute changes and escalations related to creative materials

6.    Retrospectives & Continuous Improvement
•    Lead post-mortems and retrospectives for major initiatives and launches
•    Identify lessons learned and implement process improvements
•    Partner with leadership to evolve Creative Services operations as business needs grow

7.    Cross-Functional Collaboration
•    Partner with Brand Creative Leaders to execute against approved brand vision
•    Ensure Creative Services work aligns with brand standards and creative direction
•    Collaborate with Marketing, E-commerce, Sales, and Product teams
•    Communicate timelines, tradeoffs, and risks clearly to stakeholders
•    Act as an escalation point for prioritization and delivery conflicts

Qualifications
•    Requires a bachelor’s degree and 5–8+ years of project management experience in a creative, marketing, or retail environment
•    Experience managing multiple brands or business units simultaneously
•    Strong understanding of creative workflows across design and photography
•    Proven experience in traffic management and resource planning
•    Experience supporting high-visibility, launch-driven work in a retail environment
•    Proficiency with project management tools (Monday preferred)
•    Excellent organizational, communication, and stakeholder management skills
•    Ability to operate in a fast-paced, deadline-driven environment
•    Ability to build strong internal and external relationships and partner collaboratively.
•    Excellent written and verbal communication skills.
•    Strong problem-solving mindset with attention to detail.
•    Experience with Microsoft Suite and Artificial Intelligence Tools is a plus.
•    Alignment with RG Barry’s values of trust, ambition, inclusion, creativity, responsibility, and teamwork