Creative Operations

About Nubank

Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital banking platforms and technology-leading companies in the world.

Today, Nubank is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany). It was founded in 2013 in Sao Paulo, by Colombian David Vélez, and cofounded by Brazilian Cristina Junqueira and American Edward Wible. For more information, visit www.nubank.com.br

About the role

The Creative Operations is part of the Creative Marketing job family and their main attribution is to guarantee a well-done operation and process for communication projects, such as marketing campaigns, branding initiatives, publishing efforts, among others, at Nu.

By applying the right methods, skills, and experience through project management, this position is the owner to achieve completed projects that meet agreed-upon timeframes, budgets, and desired quality, with efficiency and productivity.

This role is responsible for a successful way of working, execution, and governance of communication initiatives, continuous process improvement, and end-to-end project management, empowering the team to deliver on its goals and staying connected with all cross-functional stakeholders and external partners.

Responsibilities

This role's key deliverables include:

• Manage simultaneous communication initiatives from the start to the complete delivery;

• Planning and implementing operational processes, ensuring efficient use of resources;

• Defining project scopes, objectives, and writing briefs to ensure the clarity of each job;

• Developing detailed plans and organizing communication jobs;

• Assembling and coordinating with cross-functional teams and third partners;

• Taking ownership of managing budgets and timelines;

• Using strategic thinking to contribute actively and collaborate with the team in all phases of work;

• Constantly monitoring project progress and making adjustments as necessary;

• Guarantee completed projects within budget and on time;

• Ensuring project deliverables meet quality standards;

• Serve as the primary point of contact about the operation, responding to day-to-day communications, progress and status to stakeholders;

• Aligning expectations throughout the project, avoiding any potential risks and providing clear communication;

• Preparing high-quality work presentations with a strong ability to communicate processes and ideas;

• Managing risk, anticipating potential needs and problem-solving;

• Negotiating and managing contracts with vendors and partners.

Skills demanded

Expectations for this position:

• To be proactive, autonomous and demonstrate strong project management skills;

• Comfortable managing multiple tasks and projects simultaneously;

• To be excited to participate and open to contributing to the efficiency of processes and projects;

• To be curious, vocal, and actively participate in conversations by contributing with your opinion;

• To be able to create a positive working environment for everyone involved, and be able to present information and communicate ideas using a systematic approach;

• To present extreme ownership, leadership, organization and attention to detail;

• Strong problem-solving skills, confident and self-motivated individual;

• Able to easily adapt to fast-changing circumstances and demonstrate change management;

• Prior operations experience in creative teams or advertising agencies;

• Strong understanding of how creative and branding projects work;

• Strong negotiating skills

• Able to present strategic thinking skills, providing innovative project solutions;

• English fluency.

Benefits

• Chance of earning equity at Nu

• Extended maternity and paternity leaves

• Health and life insurance

• Dental and Vision Insurance

• NuCare - Our mental health and wellness assistance program

• Nucleo - Our learning platform of courses

• NuLanguage - Our language learning program

• Holiday Bonus ("Aguinaldo") of 30 days of pay per year

• 17 days of paid vacation with 25% vacation bonus

• Gym partnership

• Food card

• Work-from-home Allowance

• Parental Consultancy

• Relocation Assistance Package, if applicable