Creative Operations Manager

The Role

At HelloConnect, you will be part of a dynamic team in Inoza Tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in In this role, you will take on a key responsibility in managing end-to-end creative operations and project execution across online and offline channels, contributing to our ongoing efforts to drive business success, improve operational efficiency, and enhance stakeholder and customer satisfaction, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Manage end-to-end creative projects across online and offline channels, from briefing to final delivery

• Coordinate with designers, copywriters, producers, and cross-functional stakeholders to ensure smooth project execution

• Prioritize and manage multiple simultaneous projects while maintaining timelines, budgets, and quality standards

• Track project progress, resource allocation, and production schedules to ensure efficient delivery

• Analyze project data and generate reports to identify opportunities for process optimization and operational improvements

• Ensure alignment with brand guidelines, governance processes, and quality standards throughout the project lifecycle

• Facilitate clear communication between teams and stakeholders across different markets and functions

• Support the continuous improvement of workflows, tools, and project management best practices

What you’ll bring

• 4–6 years of experience in creative project management, preferably within an agency environment

• Strong understanding of creative workflows across both offline and digital channels

• Excellent project management, organizational, and multitasking skills in a fast-paced environment

• Strong communication and stakeholder management skills with the ability to collaborate across teams and markets

• Detail-oriented mindset with strong analytical and problem-solving capabilities

• Experience managing timelines, budgets, and resource allocation across multiple projects

• Advanced proficiency in Excel or Google Sheets, Jira, and PowerPoint or Google Slides

• Ability to navigate complex projects while maintaining high standards of quality and execution

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication

• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind

• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform

• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures

• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

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