Creative Operations Lead

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission

We are looking for a Creative Operations Lead who will empower the Global Creative Marketing team to scale world-class creative work, inspiring travelers to explore the globe through unforgettable experiences. In this role, you’ll be at the helm of marrying operational excellence with stellar creative output, collaborating closely with diverse teams, including marketing, product, engineering, and UX. You’ll implement processes and AI-powered systems to scale impact, elevate our brand, and ensure flawless execution across performance marketing, brand advertising, lifecycle marketing, and beyond.

The ideal candidate is a highly strategic thinker who leads with innovation, drives efficiency, and is able to inspire and push their team to drive impact and growth.

Your mission

• Creative Excellence: Own the entire creative process from request intake to prioritization and assignment, ensuring every project reaches its full potential.

• Global Scaling: Develop strategies to scale creative output and continuously refine workflows by automating tasks and uncovering solutions that enhance speed and elevate quality.

• Maximize Resources: Lead capacity planning and resource allocation, while collaborating with external vendors and freelancers to amplify creative output.

• Set Standards: Implement streamlined processes for onboarding freelancers and crafting impactful creative briefs.

• Cross-functional Collaboration: Work closely with key teams across the organization to drive consistent creative work and ensure smooth collaboration.

• Team Leadership: Lead and mentor an in-house team, freelancers, and creative partners to drive impact and scale.

Your toolkit

• 8+ years of creative operations experience in-house or at a creative agency.

• Strategic thinker with a passion for creativity and operational excellence, who is able to turn ideas into action.

• Strong organizational and prioritization skills, results-driven and detail-oriented with the ability to multitask and manage priorities.

• Excellent interpersonal and communication skills with a high capacity to collaborate with internal teams as well as external partners.

• Deep understanding of creative workflows, processes, and tools, with proven track record of delivering standout results.

• Highly analytical mindset with the ability to drive decisions from data.

• Tech Enthusiast, who embraces the latest technology trends and tools, and is always looking for ways to innovate.

• Seasoned leader who can motivate and empower high-performing teams.

How we’ll make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development

• Work from anywhere in the world for 40 days per year

• Flexible working arrangements to support work-life balance

• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events

• Monthly transportation and fitness budget

• Discounts for you, your friends, and family on GetYourGuide activities

• Language reimbursement program

• Health and wellness benefits

And more…

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at [email protected].

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.

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