Creative Account Manager

We’re looking for a Creative Account Manager to join one of our client teams. This role is a great opportunity for someone with agency experience who enjoys managing creative campaigns end to end, building strong client relationships, and working closely with creative and production teams to deliver high-quality work.

As a Creative Account Manager, you’ll play a key role in delivering creative content across Subway campaigns. You’ll act as a trusted point of contact for the client, understanding their needs and translating them into clear, actionable creative briefs. Working closely with the Account Director, Senior Account Manager and wider internal teams, you’ll help ensure projects are delivered on time, within budget and to a high standard.

Key responsibilities

• Managing day-to-day client relationships, helping to build strong, trusted partnerships and understanding client needs.
• Owning the delivery of creative projects from brief through to final delivery, ensuring timelines, budgets and quality are consistently met.
• Writing clear and effective creative briefs and working closely with creative and production teams to bring campaigns to life.
• Providing regular status updates to clients and internal stakeholders, managing expectations throughout the project lifecycle.
• Monitoring project progress, flagging risks early, resolving issues where possible and escalating when needed.
• Supporting quality control across all outputs to ensure work meets both client expectations and internal standards.

Requirements:
• Previous experience in a similar role, ideally within a creative or agency environment.
• Strong communication and relationship-building skills, with confidence working directly with clients.
• Excellent project management and organisational skills, with the ability to juggle multiple projects at once.
• A good understanding of creative processes and how to translate client requirements into practical briefs.
• Strong attention to detail and a genuine pride in delivering high-quality work.
• Ability to work under pressure, meet tight deadlines and stay calm when things move quickly.
• A proactive, solutions-focused mindset with the ability to think strategically when challenges arise.

Benefits:
On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

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