Creative Account Director

You’ll be the strategic primary lead for a major hospitality client, shaping the direction of the account and ensuring everything we deliver lands with impact. Working hand‑in‑hand with client senior stakeholders, you’ll bring clarity, perspective and confidence, keeping us tightly aligned to their vision while helping them push boundaries in a competitive, fast‑moving sector.

This is a role for someone who thrives on variety, collaboration, seamless planning and relationship building. You’ll guide a large, multi‑functional team across strategy, creative, content production, print production and client services, making sure everyone is connected, supported and working together to create brilliant outcomes.

Key Responsibilities:

• Lead the client relationship - You’ll lead on the day‑to‑day and long‑term strategic partnership with senior hospitality stakeholders, building trust, shaping conversations, and making sure ITG shows up as an essential extension of their team. You will immerse your-self in the clients business and understand their strategic requirements.
• Champion excellence across every discipline - Strategy, creative, content, print you’ll lead on bringing these functions together, so outputs feel joined‑up, on‑brand and full of energy. You’ll ensure work is right first time, and that our client feels supported, understood and inspired. (Print knowledge is not essential but is a bonus)
• Lead and inspire your team - You’ll mentor, empower and develop a multi‑disciplinary team, creating the kind of environment where people feel confident, prepared, solutions‑focused and excited to bring their best. At ITG, your opinion matters, and you’ll foster that mindset across the team too.
• Guide seamless delivery from brief to launch - You’ll ensure every project, from big strategic campaigns to high‑volume content and production, moves smoothly through the workflow. Clear briefs, well‑supported teams, attention to detail, confident decision‑making, and flawless execution will be your trademarks.
• Master of Prioritisation and Organisation - You approach each day with structure and intention, managing your workload with clarity and efficiency. You prioritise effectively, keep projects moving, and maintain visibility across multiple tasks without letting anything slip through the cracks. Your organisational discipline ensures deadlines are met, stakeholders stay informed, and the team can rely on you to bring order, consistency, and calm to even the busiest periods.
• Be hands-on when required - You’re ready to step in and provide hands‑on support whenever the team needs it. With extensive experience crafting clear, effective briefs for strategy, creative, and studio teams, you ensure everyone starts with the right direction. Your sharp attention to detail means you can confidently review work, challenge the output, and push back on teams when necessary. You uphold high standards and aren’t afraid to defend them.
• Own the account commercials - You’ll have a good understanding of Budgeting, forecasting, P&L oversight, you’ll keep things running smoothly, sustainably and profitably, ensuring long‑term success for both the client and ITG.
• Spot opportunities and spark innovation - The team look to you to uncover new ideas, new approaches and new ways of working that add real value. Whether improving processes, elevating the creative ambition or introducing new solution to drive efficiency, you’ll keep the account moving forward.

Requirements:
• Experience leading a major client, ideally in hospitality or a similarly fast‑paced consumer sector
• A strategic thinker with a deep understanding of integrated marketing across creative, digital, content and print (Print production knowledge is not essential but is a bonus)
• Highly organised and can effectively prioritised for yourself as well as the teams
• Someone who can navigate complexity, manage high‑volume delivery and keep multiple workstreams aligned
• A natural relationship‑builder and communicator who knows how to influence, challenge and guide senior stakeholders
• A thoughtful, prepared, solutions‑focused leader who brings perspective, not just information
• A collaborative manager who gets the best from multi‑disciplinary teams
• Commercially sharp with a track record of driving growth and uncovering new opportunities

Benefits:
Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.

• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.

• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,000 for a putting a good word in.

• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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