CPC Processor Customer Support

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

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A CPC Supervisor for CIOX Health will assist the CPC Manager with all aspects of running a smooth and efficient operation in the Processing department. A CPC Supervisor will oversee and train employees in the processing department. Prepares and/or monitors workflow, quality and production.

You will:

• Responsible for upholding security and confidentiality regulations, company policies and procedures, and maintaining a high level of professionalism and good rapport with CIOX staff members.

• Assist in selecting, interviewing, hiring and terminating employees

• Performs quality reviews and assists in evaluations of employees

• Responsible for training and orientation of employees in company, facility and region specific functions

• Participate in counseling sessions of processing personnel and makes probationary or termination recommendations when necessary.

• Reports and makes recommendations to manager regarding workflow, quality, and production, methods to increase productivity and performance issues.

• Distribute workflow to processing personnel.

• Position is the subject matter expert of the department performing work in accordance with departmental and CIOX Health policies and procedures.

• Checks each set of records to ensure that proper information has been copied and that protected health information has not been inappropriately released.

• Uses computer system for data entry, quality assurance and billing process.

• Monitors Reject Queue returning orders to appropriate employee for correction and/or follow up.

• Conducts business on the telephone as needed while maintaining excellent customer relations skills

• Performs DVD/CD production for patient, requester and RAC orders

• Answers day to day questions posed by employees, clients and requesters

• Prepare and distribute month-end reports on the first work day of each month.

• Attends mandatory employee in-service meetings and/or training sessions, if so directed.

What you will bring to the table:

• High school diploma or GED equivalent required.

• 2 years of Central Processing experience required.

• Friendly, professional manner of communication. Good customer service skills.

• Must have typing, keyboard, and computer experience.

• Medical Terminology class is strongly encouraged.

• Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents.

• Strong attention to detail is desired. Ability to stay organized while working quickly.

• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.

• Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

The estimated base pay range per hour for this role is:
$15—$18.32 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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