Corporate Receptionist

Overall Purpose

As the Corporate/Residential Receptionist, you will be part of a team covering the front of house/concierge function within this high-profile estate (3 receptions). This prestigious site has high visibility with senior clients visiting on a frequent basis. 

Working hours: 08.30 – 17.30 and flexibility to do early (07.00-16.00) or late shift (10.00-19.00 hrs) when required and at short notice.

Duties and Responsibilities

To take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary.

Ensure the St James folder, manual, occupiers’ procedures, phone database are up to date. Delivering of weekly reports and appropriate FOH data as and when required.

Ability to assist and support the FOH manager, build strong relationship with commercial and residential tenants.

To be able to assist with residential back of house duties, when required.

Flexibility to react and assist the client with unforeseen circumstances at a short notice

First point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide. Dealing with all questions and queries.

Being responsible for meeting and greeting of all guests and visitors into the building and providing them with exceptional service. Standing to greet as a basic standard.

To receive/answer calls promptly and efficiently, identifying the callers’ requirements and taking messages as appropriate.

Manage difficult calls and/or distressed callers’ in a calm and professional manner.

Where appropriate, reporting of accidents or incidents.

Create and lead on the events calendar, pop ups and freebie Fridays for the building

Ensure the reception area is kept organised, clean and tidy always.

Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.

Any other duties as deemed necessary to support the client, customer, colleagues and St James.

Knowledge and Skills:

Previous experience in delivering exceptional customer service essential.

Excellent command of the English language, both verbal and written.

Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.

Experience in using Bluepoint, Microsoft Office, PowerPoint and Excel.

Excellent punctuality, outgoing and a can do/proactive attitude. A team player is essential.

Innovative and creative.

Flexibility to react promptly on reasonable client’s requests