Corporate Receptionist

Overall Purpose

As the Corporate Receptionist, you will be part of a team of 2 in a multi-tenanted building in the heart of Clerkenwell, and is deemed the primary building within our clients’ portfolio.

Vital tasks as front of house include key management and social engagement. Supporting the building management is crucial to this role and able to think on their feet to come up with operational solutions on their behalf. You will also be working closely with the other sites within the portfolio.

The role is best for an experienced receptionist who thrives on a busy environment, who is creative and positive. You are hardworking, willing, flexible and proactive; with good team work ethics and attitude; and with excellent communication skills and aptitude. Attendance and time keeping are crucial.

Duties and Responsibilities

To take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary.

Key tasks include key management for the multi-buildings within the portfolio and social engagement including hosting and ensuring participation of tenants.

Providing support to the building management and the other buildings within the estate

Responsible for security aspects of the building and ensuring comprehensive handovers are completed with the night security.

Ensure the St James folder, manual, occupiers’ procedures, phone database are up to date. Delivering of weekly reports and appropriate FOH data as and when required.

Ability to assist, support, build strong relationship with all tenants.

Flexibility to react and assist the client with unforeseen circumstances at a short notice

First point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide. Dealing with all questions and queries.

Being responsible for meeting and greeting of all guests and visitors into the building and providing them with exceptional service. Standing to greet as a basic standard.

To receive/answer calls promptly and efficiently, identifying the callers’ requirements and taking messages as appropriate.

Manage difficult calls and/or distressed callers’ in a calm and professional manner.

Where appropriate, reporting of accidents or incidents.

Create and lead on the events calendar, pop ups and freebie Fridays for the building

Ensure the reception area is kept organised, clean and tidy always.

Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.

Any other duties as deemed necessary to support the client, customer, colleagues and St James.

Knowledge and Skills:

Previous experience in delivering exceptional customer service essential.

Excellent command of the English language, both verbal and written.

Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.

Experience in using SkyVisitor, Microsoft Office, PowerPoint and Excel. Canva knowledge is an advantage.

Experience in building app content creation and management

Excellent punctuality, outgoing and a can do/proactive attitude. A team player is essential.

Innovative and creative.

Flexibility to react promptly on reasonable client’s demand.