Corporate Receptionist - Fixed Term Contract (3 Months)

Overall Purpose

This is a great opportunity to be a part time receptionist in a corporate building based in Lime Street on the 8th floor and (6th floor Broker Lounge) of the iconic building The Scalpel. You will work alongside a Senior Receptionist. Providing the best front of house and hosting services to the building occupiers and their visitors are most crucial to the role. You will always provide a warm welcome and assistance by going the extra mile.

You will take full ownership of the look and feel of the reception space, meeting rooms (approx. 20) and broker lounge. You will be responsible for ensuring the lobby area, reception desk and meeting rooms are of excellent standards from temperature, tidiness and everything is in good working order.

You will work closely with the office manager, the front of house security and the rest of the building teams. You will also contribute to the social and energy saving goals of the building. 

You will be a dedicated, flexible and a dynamic team player and always ensuring to be the best front of house ambassador of St James and the site. 

The best candidate will be a professional who takes initiative, with a positive energy and attitude and with a comprehensive understanding of customer service.

Duties and Responsibilities

The below listed task/responsibilities are not exhaustive:

To take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary.

You will ensure the reception and its surroundings provide a great environment for the occupiers and their visitors.

You will play a key part in the client’s organisation to ensure you are able to prioritise according to the fast-paced nature of the role.

You will be asked to assist the Office Manager with a variety of administrative, and clerical support tasks.

You will play a huge part in the ESG initiatives of the building from energy saving ideas to social responsibilities.

Ensure the St James folder, manual, occupiers’ procedures, phone database are up to date. Delivering of weekly reports and appropriate FOH data as and when required.

Ability to assist and support the FOH manager, build strong relationship with commercial and residential tenants.

Warm welcome on arrival – taking coats and offering them refreshments

To be able to assist with residential back of house duties, when required.

Flexibility to react and assist the client with unforeseen circumstances at a short notice

First point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide. Dealing with all questions and queries.

Being responsible for meeting and greeting of all guests and visitors into the building and providing them with exceptional service. Standing to greet as a basic standard.

To receive/answer calls promptly and efficiently, identifying the callers’ requirements and taking messages as appropriate.

Manage difficult calls and/or distressed callers’ in a calm and professional manner.

Where appropriate, reporting of accidents or incidents.

Create and lead on the building newsletter, events calendar, run events, pop ups and freebie Fridays for the building if required

Ensure the reception area is kept organised, clean and tidy always.

Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.

Any other duties as deemed necessary to support the client, customer, colleagues and St James.

Knowledge and Skills:

Previous experience in delivering exceptional customer service essential.

Ability to work in a fast-paced environment and flexible according the business needs.

Excellent command of the English language, both verbal and written.

Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.

Experience in using Curiosity, Microsoft Office, PowerPoint and Excel.

Excellent punctuality, outgoing and a can do/proactive attitude. A team player is essential.

Innovative and creative.

Flexibility to react promptly on reasonable client’s demand.