Corporate Receptionist - Facilities

Overall Purpose

This Corporate Receptionist role will be based in a newly-built multi-purpose enterprise business space.

As the building is currently unoccupied, the role is 30 work hours excluding lunchbreak. These hours may change in the future with the building will start having tenants and depending on the landlords’ requirements.

As the sole receptionist, you will be empowered to take full responsibility of the opening and closing of the building, reception, hosting, safety and security, tenant and client relationship, social engagements such as freebies, supporting the building management and all other front of house facets of the site. You will be liaising regularly with the building management, ensuring they are kept updated, including facilities-related tasks. You have the ability to manage any emergency and react in a confident manner.

You are skilled and experienced in using Apple Mac computer and be savvy with the functions of it.

You will be reliable including your attendance and timekeeping, flexible, a quick learner, with attention to detail, confident and have the ability to think on their feet. You have strong communication skills and will always ensure to keep your line manager and the building management informed at all times.

Important note: Please add in your application your Apple Mac and Health, Safety & Security facilities related experience and skills.

Duties and Responsibilities

To take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with the building management, building cleaner, remote engineer, and other departments as deemed necessary.

You will be responsible for the security of the building including fire exits, emergency and safety and CCTV.

You will work on facilities related tasks as key support to the clients.

Ensure the St James folder, manual, occupiers’ procedures, phone database are up to date. Delivering of weekly reports and appropriate FOH data as and when required.

Ability to assist, support, build strong relationship with all tenants.

Flexibility to react and assist the client with unforeseen circumstances at a short notice

First point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide. Dealing with all questions and queries.

Being responsible for meeting and greeting of all guests and visitors into the building and providing them with exceptional service. Standing to greet as a basic standard.

To receive/answer calls promptly and efficiently, identifying the callers’ requirements and taking messages as appropriate.

Manage difficult calls and/or distressed callers’ in a calm and professional manner.

Where appropriate, reporting of accidents or incidents.

Create and lead on the events calendar, pop ups and freebies for the building

Ensure the reception area is kept organised, clean and tidy always.

Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.

Any other duties as deemed necessary to support the client, customer, colleagues and St James.

Knowledge and Skills:

Previous experience in delivering exceptional customer service essential.

Ideally have a good understanding of facilities related work.

Excellent command of the English language, both verbal and written.

Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.

Experience in Apple Mac and the MS Suite, Canva and visitor management systems.

Excellent punctuality, outgoing and a can do/proactive attitude. A team player is essential.

Innovative and creative.

Flexibility to react promptly on reasonable client’s demand.