Corporate IT Intern - Contract basis

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

The Corporate IT Intern will support the IT Service Desk team in providing technical assistance for Windows and Mac hardware, software troubleshooting, and user support. This internship is designed for students or recent graduates looking to gain hands-on experience in a professional IT support environment while developing core technical and customer service skills.

This role requires an individual with problem-solving abilities, excellent customer service skills, and an understanding of Microsoft, Jira, and other products.

Key Responsibilities:
• Technical Support: Provide first level support for Windows and Mac hardware, troubleshooting and resolving issues efficiently.

• Microsoft Support: Assist customers with Microsoft software products, including installation, configuration, and troubleshooting.

• Customer Service: Deliver exceptional customer service, ensuring customer satisfaction through clear communication and effective problem resolution.

• Issue Documentation: Document all support interactions and resolutions in the company's ticketing system to maintain accurate records and identify recurring issues.

• Knowledge Base Development: Contribute to creating and updating internal documentation, FAQs, and how-to guides based on common support requests.

• Hardware Setup: Assist with laptop/desktop provisioning, peripheral setup, and basic hardware diagnostics.

• Learning and Development: Participate in team meetings, training sessions, and knowledge-sharing activities to build IT support competencies.

Qualifications:
• Currently pursuing or recently completed a diploma or bachelor's degree in Information Technology, Computer Science, or a related field.

• Some prior exposure to IT support (personal projects, college lab work, part-time roles, or coursework) is beneficial but not required.

• Basic familiarity with Windows and/or Mac operating systems, common office applications, and fundamental networking concepts (IP addressing, Wi-Fi, VPN).

• Strong willingness to learn, good communication skills in English, customer-friendly attitude, and basic problem-solving abilities.

• Any foundational certifications (Microsoft certifications, ITIL Foundation) are a plus but not mandatory.

This position will be based in our office environment. The intern will work closely with the IT Service Desk Manager and a team, handling support requests in a collaborative, fast-paced setting. The role provides exposure to real-world IT service management processes including incident management, request fulfillment, and documentation

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.