Corporate FOH Receptionist

Overall Purpose

As the Corporate Receptionist you will report to the Reception Manager and will be permanently based on the reception desk within this flagship and iconic building. This building is high profile and a fast paced environment with the client based on site. Must be confident with proactive customer service, meeting and greeting visitors, efficient check ins, lobby hosting and working in a high visibility building.

Duties and Responsibilities

To take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary.

First point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide. Dealing with all questions and queries.

Being responsible for meeting and greeting of all guests and visitors into the building and providing them with exceptional and efficient service.

Be comfortable and confident to lobby host during the day as part of a rotation within the

To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.

Manage difficult visitors and/or distressed visitors’ in a calm and professional

Ensure the St James folder, manual, occupiers procedures, phone database are up to Assist in completion of required statistics and appropriate FOH data as and when required.

Where appropriate, reporting of accidents or

Work with team to manage Vendor Bookings platform to book pop ups and manage the monthly Newsletter for the

Ensure the reception area is kept organised, clean and tidy and stocked and supplies are replenished.

Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.

Any other duties as deemed necessary to support the client, customer, colleagues and St James.

Knowledge and Skills:

Previous experience in front facing customer service role delivering exceptional service

Excellent command of the English language, both verbal and

Experience of using Microsoft Office, PowerPoint and Excel

Exceptional interpersonal skills, flexible to work in a team, with a range of styles and personalities and to be flexible to work according to business demands.

Excellent punctuality and time management is essential with outgoing and a can do/proactive

Innovative and

Comfortable in a fast-paced, high profile and visible