Corporate Collections Lead

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

About the Team

Careem Deliveries is looking for a Corporate Collections Lead for its Careem B2B business to ensure that customers’ debts are collected in line with contractual terms.

What You'll Do:

• Effective collaboration with team members, business partners and stakeholders across markets including UAE, KSA & Qatar, and Jordan for recovery/collection from clients

• Collection of due receivables from clients in a timely manner as per credit terms of the service contract and Careem’s credit and collection policy

• Regular monitoring of client payments and dispute resolution where necessary

• Investigation of payment discrepancies

• Issuing Credit notes to clients in oracle

• Generating SOAs of clients for visibility and action on due receivables

• Performing required analysis, reports and controls

• Ensuring performance metrics are met

• Address client inquiries or disputes related to payments and resolve issues promptly.

• Prepare regular aging reports and share updates on outstanding receivables with the team.

• Contact customers via phone or email to ensure prompt payment of invoices.

• Record incoming payments and match them against customer invoices.

• Update AR aging report before collection call

• Timely follow up with customers

• Good knowledge of IFRS 9

• Create and share invoices with customers timely and accurately

• Lead Collection call with all the stake holders for all markets

• Make sure to resolve the issues before the next call

• Setup meeting with client if required to resolve the issue and release of payment

• Support internal departments to improve team performance.

• Make sure to meet the collections targets and avoid ECL impact.

What You'll Need:

• Degree in Economics, Accounting or any related Finance/Business course preferred

• 3-4+ years of relevant work experience

• Previous experience with Oracle would be a plus

• Proactive approach and demonstrating full ownership of assigned tasks

• Good knowledge of Excel

• Excellent communication and negotiation abilities

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.

• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.

• Explore new opportunities to learn and grow every day.

• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)

• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.