Core Banking Assurance Officer

Core Banking Assurance Officer

Branch Location: Any branch location

At Provincial Credit Union, we’re more than a financial institution — we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026. When you join us, you’ll become part of a supportive, innovative team that’s passionate about delivering exceptional member experiences and making a real impact in our communities.

The Core Banking Assurance Officer plays a critical role in ensuring the accuracy, consistency, and compliance of products and services administered through the organization’s core banking system. This position is responsible for reviewing and auditing product setup, account maintenance, and service delivery to ensure alignment with internal policies, regulatory requirements, and operational standards. The role supports continuous improvement initiatives that strengthen product integrity and enhance member service quality.

What You’ll Do:

Operational Delivery & Audit

Conduct regular audits of product and service configurations to confirm accuracy, consistency, and compliance with organizational standards and regulatory requirements.

Identify system errors, exceptions, or deviations from policy and coordinate corrective actions with operational, branch, and support teams.

Document findings, trends, and resolutions to support tracking, reporting, and quality assurance activities.

Monitor recurring issues and support root cause analysis to reduce rework and improve efficiency.

Support the development and maintenance of quality assurance tools and reports.

Collaborate with branch and operational teams to strengthen process adherence and reduce recurring issues.

Assist with departmental initiatives and provide system-related support to staff through the service ticketing platform.

Project & Change Support

Review, test, and validate new or updated products and services prior to implementation.

Confirm product structures and parameters align across systems during standardization initiatives.

Participate in cross-functional discussions to identify opportunities for efficiency, quality, and service improvements.

Support data integrity activities related to system enhancements or configuration changes.

What You Bring:

Education & Experience

Completion of secondary education.

Post-secondary education in business, finance, or a related field is considered an asset.

Minimum of three years’ experience working with financial products and services.

Experience using core banking systems and working with third-party service providers.

Strong understanding of product configuration, setup requirements, and system limitations.

Broad knowledge of retail and commercial deposit, lending, and investment products.

Skills & Attributes

Attention to Detail: Maintain accurate product and account setup within system rules and standards.

Analytical Thinking: Review data, identifies trends, and detect inconsistencies.

Quality & Compliance Awareness: Apply policies and regulatory requirements consistently.

Product Knowledge: Understand account structures, parameters, and service workflows.

Communication: Clearly document findings and collaborate effectively to resolve issues.

Problem Solving: Identify root causes and recommend practical process improvements.

Why You’ll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That’s why we offer:

A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.

Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.

Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.

Work-Life Balance: Three weeks’ vacation to start, plus four personal days and two volunteer days each year.

Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.

Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.

Salary Range: $58,700 - $69,000

Additional Information

Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).

Closing Date: February 22nd, 2026

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.