Coordinator, Travel Distribution - Operational Excellence (Shanghai-based)

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get to Know our Team:

Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s and other Booking Holdings brands’ non-accommodation partners and promote our top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s and Booking Holdings’ unique travel product portfolio and tech solutions to bring our partners the advantages they seek.  Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda and the other group companies, introduce more travelers to our great products and service and deliver significant profits to the overall business. 

The Role:

This position offers a dynamic role where you will address payment discrepancies involving Agoda and its partners. You will be encouraged to forge positive relationships with partners, aiming to resolve financial disputes and enhance the payment process to prevent future issues. The role involves a mix of problem-solving aptitudes, effective communication, and teamwork skills.

What You’ll Do:

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Provide Day-to-day support for existing partners, as a first point of contact for inquiries and troubleshooting the partners facing problem.

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Assist with regular payment confirmation, validation, reconciliation and disputed booking diagnose.

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Basic Account management: on-going operational support and bridge between partner and our regional support team (performance, reporting, promotions, solutions)

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Provide cross-department support during major campaigns, include but not limited to hotel selection, Promotion material preparation and content display and pricing check.

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Frequent communication within the organization at all levels, with headquarter and regional team on distribution related tasks, including but not limited to market updates, operational milestones, campaign reports, commission payment, fund collection, etc.

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Coordinate with AST/ one Supply team to support hotel mapping request.

Qualifications/Experience:

• Open to candidates seeking their first professional role, especially recent graduates!

• Strong attention to detail with excellent problem-solving skills.

• Good organizational abilities, with the capacity to work effectively in a team setting.

• Proficiency in basic Excel functionality.

• Proficiency in SQL is an advantage.

• Must have a fluent command of the English language.

Competencies/Skills:

• Exceptional interpersonal communication skills.

• A professional “can-do” attitude and a dedicated work ethic.

#2 #Shanghai

Discover more about working at Agoda

• Agoda Careers https://careersatagoda.com

• Facebook https://www.facebook.com/agodacareers/

• LinkedIn https://www.linkedin.com/company/agoda

• YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.