Coordinator Rider Onboarding

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Responsible for overseeing the complete on-boarding process for all riders and evaluating the effectiveness of the training. We are currently recruiting in Irbid city.

 

What’s On Your Plate?

• Coordinate with the Rider Recruitment Team to support rider hiring in the assigned zones and ensure hiring targets are met.

• Provide support to walk-in riders, addressing their inquiries and guiding them through the onboarding process.

• Review, verify, and validate applicants’ documentation to ensure compliance with company and legal requirements.

• Conduct face-to-face interviews with applicants as part of the selection process, assessing rider quality including behavior, appearance, professionalism, and presentation.

• Maintain organized records and archiving of rider documentation to ensure proper tracking and accessibility.

• Coordinate with the Training Team to schedule and facilitate rider training sessions in the assigned zones.

• Manage rider account activation and ensure successful onboarding completion.

• Handle inventory management, including issuance and return of rider equipment, while conducting quality checks and maintaining accurate records.

• Manage rider resignation processes, including collecting returned inventory, verifying financial clearance, and completing document handover.

What Did We Order?

• Bachelor's degree in business administration management or any other related field.

• 0-2 Years of full time experience in data-entry and customer service.

• Flexibility

• Ideally experience in customer experience

• Ability to work under pressure

• Fluent in both languages Arabic and English

• Communication skills (Written and Verbal)

• Excel Skill