Coordinator III Customer Order Operations

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Service Contracts and Subscription Operations (SCSO) provides financial and operational support for North American Government & Public Safety Group as well as the Federal Government Markets Division.

Job Description

We are seeking a proactive and detail-oriented Customer Order Operations Coordinator to manage the full lifecycle of service contracts and provide essential system support. In this role, you will ensure data integrity across multiple platforms while serving as a collaborative resource for our field teams.

Core Responsibilities

• Contract Lifecycle Management: Execute the end-to-end loading of diverse service programs into Oracle/EBS and Salesforce, performing rigorous pre- and post-audits to ensure 100% data accuracy and completeness.

• System & Help Desk Support: Serve as a subject matter expert for the Q2SC contract loading tool, providing troubleshooting and guidance to field teams via Service Cloud, email, and live chat.

• Operational Excellence: Monitor contract submittals and manage Service Cloud cases to meet strict weekly/monthly renewal deadlines and maintain accurate cycle-time reporting.

• Process Improvement: Autonomously manage your workload and identify opportunities to automate repetitive tasks, enhancing efficiency for the entire operations team.

• Collaborative Problem Solving: Work cross-functionally to resolve data conflicts and navigate cultural or language barriers, ensuring a seamless experience for internal and external stakeholders.

• Quality Assurance: Maintain a consistent output of high-quality data while adapting to evolving system requirements and high-volume periods.

Required Skills & Qualifications

Technical: Proficiency in Oracle/EBS, Salesforce (Service Cloud), MS Excel, and Google Workspace.

Data Entry: 50–60 WPM with a primary focus on verification and data integrity.

Communication: Strong written and verbal skills for professional internal and external dialogue.

Soft Skills: High adaptability, active listening, and the ability to work with minimal supervision.

Target Base Salary Range: $48,000 - $54,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• 2+ years of experience in a office environment, customer operations, or services administration
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.