Coordinator Fleet Health Management

A foodora, a Delivery Hero Group része, mely a világ úttörő kézbesítési platformja. Küldetésünk, hogy fantasztikus rendelési élményt nyújtsunk– gyorsan, egyszerűen és egészen az ajtóig. Világszerte több, mint 70 országban működünk. A Delivery Hero Group székhelye Berlinben, Németországban található, továbbá 2017 óta szerepel a frankfurti tőzsdén, és az MDAX tőzsdeindex része.

Company description

foodora is part of the Delivery Hero Group, a global pioneer in delivery platforms. Our mission is to deliver an outstanding ordering experience – fast, simple, and straight to your door. We operate in more than 70 countries worldwide. Delivery Hero Group is headquartered in Berlin, Germany, and has been listed on the Frankfurt Stock Exchange since 2017 as part of the MDAX index.

 

What is the role about?

Rider Recruitment

• Proactively suggesting recruitment activities and launching job advertisements based on monitoring relevant KPIs.

• Continuously monitoring the rider fill rate, and if necessary replacing inactive riders by onboarding new partners or recruiting riders from other cities.

• Maintaining the optimal number of riders and achieving recruitment targets.

Fleet Management

• Interpreting rider feedback and representing it to relevant departments and management.

• Ensuring a consistently high level of service while balancing the interests of all stakeholders (customers, restaurant partners, rider partners, and the company).

• Monitoring the Rider Satisfaction NPS on a monthly basis, interpreting the available data, and proposing initiatives to improve rider satisfaction.

• Maintaining close communication and cooperation with Rider Captains, and building strong relationships with riders directly or indirectly across the assigned zones and cities.

• Conducting quarterly performance evaluations of Rider Captains, providing feedback, and if necessary adjusting responsibilities or replacing captains.

Complaint Handling

• Managing problematic rider cases in accordance with the complaint handling policy, including issuing warnings or coordinating contract terminations when necessary.

• Reducing inappropriate behavior within the fleet and monitoring compliance-related KPIs for riders.

 

• High level of empathy

• Experience in customer service or another relevant field

• Strong communication skills

• Proactive mindset and initiative

• Native-level Hungarian and conversational English language skills